Answer
Visitor
Posts: 4
Registered: ‎06-28-2018
Request time stamp is outside the acceptance window

when I am trying to login into cloudera atlus portal and trying to use the altus service from different windows server getting below error:

 

"Request time stamp is outside the acceptance window. Make sure your clock is accurate and/or setup NTP"

 

Kindly suggest

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Cloudera Employee
Posts: 4
Registered: ‎09-09-2016
Answered

It is a common issue with machines which internal clock is not automatically synced.

 

This can be especially true with VM's that just got launched. For security reasons authorization framework is making sure that timestamp on the reply comes within an acceptable time window and this constraint is what is generating the error.

 

I would start by checking the internal clock to see if the time appear correct. If that is the issue I would check NTP settings – https://www.cs.cmu.edu/~help/networking/ntp.html – this link is CMU specific but gives a general idea how to check those in varisous systems.