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Posts: 642
Topics: 3
Kudos: 105
Solutions: 67
Registered: ‎08-16-2016

Re: How can we better serve you with this community?

Why does the search have KB and Community as different options? I would want to search both if I had an issue and was trying to see if others had encountered and fixed it already.
Posts: 642
Topics: 3
Kudos: 105
Solutions: 67
Registered: ‎08-16-2016

Re: How can we better serve you with this community?

Last one for the night, I swear, I see that there is an 'insert code' option but I don't see it used often enough. Is there a way to remind the user prior to posting that they could use the feature? Or on the users first post give a tooltip?

Along the lines of helping post be more readable and constructive, the guidelines state to provide as much context as possible but I think there should be some way to encourage or discourage not providing context. Too often not enough information is provided and that is the first response. Sometimes the OP does not know where to find it and maybe we need more KBs on how to do that. I think items like CDH version and Service could be made mandatory depending on the topic/tag assigned.
Posts: 614
Kudos: 69
Solutions: 36
Registered: ‎04-06-2015

Re: How can we better serve you with this community?

Thank you for the feedback @mbigelow. This is just the kind of verification we need to back up our own thoughts on improving the community. While I cannot promise all the items on your list will come to fruition, they will be considered. For example, separated search is due to the platform that underlies the community. 

 




Cy Jervis, Community Manager - I'm not an expert but will supply relevant content from time to time. :)

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Posts: 614
Kudos: 69
Solutions: 36
Registered: ‎04-06-2015

Re: How can we better serve you with this community?

I should have clarified a little bit more on the search. When you use the search for the community it provides both forum and Community Knowledge articles that match the terms. The seperator is for if you want to look at just the knowledge articles. You can see the icons next to the search results for both kinds of content in the screen shot below.

 

Screen Shot 2017-02-14 at 8.41.44 AM.png

 




Cy Jervis, Community Manager - I'm not an expert but will supply relevant content from time to time. :)

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Explorer
Posts: 16
Registered: ‎09-12-2017

Re: How can we better serve you with this community?

Can we publish some Cloudera emploee? There are some questions that no one answers, if we can @   some professional emploee of Cloudera, that would be great.

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Posts: 614
Kudos: 69
Solutions: 36
Registered: ‎04-06-2015

Re: How can we better serve you with this community?

Thanks for responding, I would like to clarify your suggestion @lwmonster. Are you asking for a directory of Cloudera employees so you @ mention one on certain issues? 

 

If that is the case it may not be the best solution but I'm willing to discuss it. :)

 

Looking at the Community guidelines you will see the following description of the community. 

 

The mission of the community is to provide a first-class peer-based forum for developers and admins to collaborate on the use of Cloudera’s Apache Hadoop-based platform to build and manage enterprise data hubs. 

 

Primarily the community is a peer to peer forum where users assist each other with issues. That being said, Clouderans do participate in addition to their normal duties as time allows. We also keep an eye out for threads with multiple posters experiencing the same issue. If there is a solution we sometimes turn the content into a community knowledge article so it is easier to find. If there isn't a solution, we sometimes are able to get a Clouderan to reply.

 

If anyone has a desire for additional support we have several options including the low cost Cloudera Developer Program for Dev/Test environments. As this thread suggests, we are indeed looking for ways to improve the community so I look forward to seeing your thoughts on this as well as any other suggestions you have.   

 

 




Cy Jervis, Community Manager - I'm not an expert but will supply relevant content from time to time. :)

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