question Re: Multiple Recipients For Emails When Support Cases Are Updated in Intros and Suggestions

Multiple Recipients For Emails When Support Cases Are Updated

ih7 — Wed, 19 Jul 2017 04:20:58 GMT

Hi.

I need to specify multiple recipients for the emails we receive when the support cases related to our account are updated e.g. from Proactive Support.

Can I manage our account myself online?

Thanks,
Ian.

Re: Multiple Recipients For Emails When Support Cases Are Updated

cjervis — Wed, 19 Jul 2017 13:44:58 GMT

Great question Ian. I have forwarded the question to your companies account manager here at Cloudera. Feel free to message me if you do not hear back within a day or two.

Thanks,

Re: Multiple Recipients For Emails When Support Cases Are Updated

carlosdb — Thu, 12 Feb 2026 17:40:45 GMT

I've changed team in my company, but I'm steel responsible for dealing with Cloudera subjects, not my old team. Now, when I open a new case, my previous team receives an undesirable message from Cloudera. Is it possible to change this address to the one from my new team?

Re: Multiple Recipients For Emails When Support Cases Are Updated

cjervis — Thu, 12 Feb 2026 19:09:39 GMT

Welcome to the community @carlosdb.

I believe the quickest route now is to create a non-technical support case via the support portal to request the changes you need. If you run into issue, send me a private message and I'll be happy to see what I can do to assist.