question Re: How can we better serve you with this community? in Intros and Suggestions

How can we better serve you with this community?

Clint — Mon, 19 Sep 2016 20:40:35 GMT

The Cloudera Community has been helping users find answers to their Hadoop questions for over three years now. Over that time the community, along with the Hadoop ecosystem, has grown and changed in many ways. As a result, we are assessing the current and future state of this community to ensure that we are offering an environment that best meets the needs of our users. This is where we need your help. We are opening this thread to collect your feedback on what you like, what can be improved and any new features you would like on the community.

Some potential areas we would like feedback on are:

Segmentation of the forums - Currently the boards are mostly based on components and their function. This makes it difficult to know where to post your new question and can also reduce the number of people who see your topic.
Discussion style: is the current discussion thread style working for you? Are there examples of other communities with a more intuitive style?

Your total community hub: we are considering a large revamp of how you interact with us and find content and connections that you need. Instead of just being discussion boards, would you like a single portal for all your community needs? Including local meetup and conference registration, documentation, rich media tutorials, blogs, contests and fun rewards like quests, points, and badges that can earn you not only reputation but other real-world benefits?
Are there other ways we can make it easier and more fun to interact with Cloudera, our content, and your peers?
Improvements to current features - What features do we have that you would like to improve? A few examples:

Improved site search
Advanced user profile linked to your social media and allowing you to add and connect with others based on skills/interests
Personalizable views/home screens

Anything else you would like to add.

Re: How can we better serve you with this community?

AlinaGHERMAN — Mon, 26 Sep 2016 20:29:55 GMT

About the conferences, I have to register every time.. It would be nice to have access with the cloudera account..

Re: How can we better serve you with this community?

AlinaGHERMAN — Mon, 26 Sep 2016 20:33:25 GMT

Another suggestion.. Give requirements such that a cluster is certifiable in production /development etc..

Hopes this helps 🙂

Re: How can we better serve you with this community?

obar1 — Tue, 22 Nov 2016 14:01:57 GMT

I 'd say N one

use uservoice or something like that to up vote ideas and suggestions not as reply to this

Bests mario

Re: How can we better serve you with this community?

obar1 — Tue, 22 Nov 2016 14:37:02 GMT

please add sort on
REPLIES
so I can find easily the 0 replied or most replied etc /// sort on headers basically

Re: How can we better serve you with this community?

obar1 — Wed, 23 Nov 2016 10:44:05 GMT

enable you guys //a dmin

to delete duplicated thread like

http://community.cloudera.com/t5/Hadoop-101-Training-Quickstart/hdfs-dfsadmin-report-not-working/m-p/47829#M4703

😛 so we can ninimize the mess

Re: How can we better serve you with this community?

Clint — Wed, 23 Nov 2016 15:34:09 GMT

Thank you for the feedback, @obar1. We definitely appreciate it and will continue to evaluate our options for incorporating your suggestions.

Re: How can we better serve you with this community?

ZachRoes — Wed, 18 Jan 2017 00:48:57 GMT

Gamify the user experience.

Re: How can we better serve you with this community?

mbigelow — Tue, 14 Feb 2017 07:03:33 GMT

In my short time, I have seen a number of duplicates or questions with similar answers.

This could be addressed as one user mentioned above, just removed duplicate post.

A milder option would be to allow a post to be marked as duplicate (possible limited to certain groups). And push down duplicates in the search.

Re: How can we better serve you with this community?

mbigelow — Tue, 14 Feb 2017 07:06:18 GMT

I think some kind of encouragement in the use of tags would benefit overall. I honestly, always skip over the topics and head to the list of most recent questions. Down playing the topics and increasing the visibility of tags would help increase tag usage. I view them as more valuable as then the number of topics could increase without having a huge table of topics. It would be more straightforward in post and in finding specific posts. I don't want to say, just be like StackOverflow (even though it is a really awesome community site), but their use of tags is more to what I am thinking.

Re: How can we better serve you with this community?

mbigelow — Tue, 14 Feb 2017 07:07:28 GMT

Why does the search have KB and Community as different options? I would want to search both if I had an issue and was trying to see if others had encountered and fixed it already.

Re: How can we better serve you with this community?

mbigelow — Tue, 14 Feb 2017 07:13:34 GMT

Last one for the night, I swear, I see that there is an 'insert code' option but I don't see it used often enough. Is there a way to remind the user prior to posting that they could use the feature? Or on the users first post give a tooltip?

Along the lines of helping post be more readable and constructive, the guidelines state to provide as much context as possible but I think there should be some way to encourage or discourage not providing context. Too often not enough information is provided and that is the first response. Sometimes the OP does not know where to find it and maybe we need more KBs on how to do that. I think items like CDH version and Service could be made mandatory depending on the topic/tag assigned.

Re: How can we better serve you with this community?

cjervis — Tue, 14 Feb 2017 13:25:17 GMT

Thank you for the feedback @mbigelow. This is just the kind of verification we need to back up our own thoughts on improving the community. While I cannot promise all the items on your list will come to fruition, they will be considered. For example, separated search is due to the platform that underlies the community.

Re: How can we better serve you with this community?

cjervis — Tue, 14 Feb 2017 13:43:05 GMT

I should have clarified a little bit more on the search. When you use the search for the community it provides both forum and Community Knowledge articles that match the terms. The seperator is for if you want to look at just the knowledge articles. You can see the icons next to the search results for both kinds of content in the screen shot below.

Re: How can we better serve you with this community?

lwmonster — Mon, 25 Sep 2017 05:32:43 GMT

Can we publish some Cloudera emploee? There are some questions that no one answers, if we can @ some professional emploee of Cloudera, that would be great.

Re: How can we better serve you with this community?

cjervis — Mon, 25 Sep 2017 12:39:13 GMT

Thanks for responding, I would like to clarify your suggestion @lwmonster. Are you asking for a directory of Cloudera employees so you @ mention one on certain issues?

If that is the case it may not be the best solution but I'm willing to discuss it. 🙂

Looking at the Community guidelines you will see the following description of the community.

The mission of the community is to provide a first-class peer-based forum for developers and admins to collaborate on the use of Cloudera’s Apache Hadoop-based platform to build and manage enterprise data hubs.

Primarily the community is a peer to peer forum where users assist each other with issues. That being said, Clouderans do participate in addition to their normal duties as time allows. We also keep an eye out for threads with multiple posters experiencing the same issue. If there is a solution we sometimes turn the content into a community knowledge article so it is easier to find. If there isn't a solution, we sometimes are able to get a Clouderan to reply.

If anyone has a desire for additional support we have several options including the low cost Cloudera Developer Program for Dev/Test environments. As this thread suggests, we are indeed looking for ways to improve the community so I look forward to seeing your thoughts on this as well as any other suggestions you have.

Re: How can we better serve you with this community?

GeKas — Tue, 17 Apr 2018 11:55:53 GMT

I believe it will help if you can create additional areas under http://community.cloudera.com/t5/Configuring-and-Managing-the/ct-p/ConfiguringPlatform for CDS, CDK etc.

Currently there are only the following three:

Cloudera Manager
Cloudera Director
CDH

Re: How can we better serve you with this community?

cjervis — Tue, 17 Apr 2018 12:35:31 GMT

Thanks for the feedback @GeKas. Typically new boards are created when there is sufficient volume in a particular topic. That being said, we are working on a plan to simplify the board structure on the community using less boards in the future. Under the new plan, topics would be surfaced via the assigned labels on the community.

In the meantime, I'll do some looking into ways to better surface these topics.

Re: How can we better serve you with this community?

ramarov — Fri, 06 Jul 2018 13:48:08 GMT

Please provide option to raise a new topic. Your community portal do not have option to raise new topic.

Re: How can we better serve you with this community?

cjervis — Fri, 06 Jul 2018 14:30:59 GMT

Thank you for posting the feedback @ramarov. Community members who are logged in can use the "New Message" button at the top of each board to start a new topic. Is there a specific area you are not seeing this button?