question Re: Delegate opening support cases in Intros and Suggestions

Delegate opening support cases

Inigo — Tue, 29 Jan 2019 15:33:35 GMT

Hello,

My client wants to delegate to certain users (of his company and external) the opening of support cases, how can it be configured?

Thanks in advance,

Iñigo Perez

Re: Delegate opening support cases

cjervis — Wed, 30 Jan 2019 21:30:44 GMT

Hey @Inigo,

Thank you for the question. Typically, I recommend customers and partners reach out to their Cloudera Representative for the best answer on things like this. If you don't have one I can reach out via private message to get the information I would need to have someone contact you to discuss what is possible.

Re: Delegate opening support cases

Sri9 — Tue, 04 Jun 2019 15:26:02 GMT

How can i get access to open support cases?