question Re: Annoying popup when I come to Cloudera in Support Questions

Annoying popup when I come to Cloudera

TVGanesh — Fri, 15 Nov 2019 11:10:16 GMT

Hi,

I registered to Cloudera and posted 2 questions earlier. Now whenever I login to Cloudera I get the following annoying popup

our form submission has failed.

This may have been caused by one of the following:

Your request timed out
A plugin/browser extension blocked the submission. If you have an ad blocking plugin please disable it and close this message to reload the page."

I removed all my extensions in Chrome. It still kept coming. Then I uninstalled and reinstalled Chrome. No success. I installed Firefox and I get the popup. I don't know what I should do

Any suggestions?

Thanks

Ganesh

Re: Annoying popup when I come to Cloudera

TVGanesh — Fri, 15 Nov 2019 13:35:34 GMT

I was able to fix this by removing cookies and getting the popup where I had fill in my details like name phone number. Then it went away

Re: Annoying popup when I come to Cloudera

cjervis — Fri, 15 Nov 2019 13:55:30 GMT

I'm sorry to see you are facing issues @TVGanesh . First I would like to narrow down where you are experiencing the popup. Is this happening when signing into the community using the below button (on the right side of most community pages) or some other means?

Re: Annoying popup when I come to Cloudera

TVGanesh — Fri, 15 Nov 2019 13:59:31 GMT

@cjervis - The popup would occur after I login and go to any Cloudera tutorials. Then it would keep popping every 20 secs. I solved it by deleting the history and going to the tutorials again. Then I saw the popup which required me to put in my details. After that it went away 🙂

Re: Annoying popup when I come to Cloudera

cjervis — Fri, 15 Nov 2019 15:10:57 GMT

Ok, sounds like this is happening on Cloudera.com and not the community. Would you mind sharing a link to one of the affected pages so I can report it to the property team?

Re: Annoying popup when I come to Cloudera

VijayDasari — Fri, 22 Nov 2019 18:01:35 GMT

Hi Cjervis,

I have an account and I am facing this issue even after logging in. Here is the page I am visiting.

https://www.cloudera.com/tutorials/getting-started-with-hdp-sandbox/3.html

Re: Annoying popup when I come to Cloudera

cjervis — Fri, 22 Nov 2019 18:19:04 GMT

Thank you @VijayDasari I'll let them know