question Re: CDH Installation Stuck at Setup Database Test in Support Questions

CDH Installation Stuck at Setup Database Test

pauljoshiva — Wed, 11 Dec 2019 22:23:38 GMT

Hello All,

I've installed CM manager 6.3.0 and agents in my 7 node cluster. While setting up the CDH 6.3.1 installation, i'm stuck at setup database step, where the test connection is running for more than 2 hours, with only info found in Cloudera manager log given below.

There is no error or any other information. I can successfully connect to my databases from command line. But CM is unable to verify the connections.

Any help will be appreciated.

2019-12-11 21:48:41,016 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/dbTestConn/testConnection
2019-12-11 21:48:41,036 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/dbTestConn/testConnection, Status:200
2019-12-11 21:48:43,071 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/dbTestConn/checkConnectionResult
2019-12-11 21:48:43,081 INFO scm-web-93:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/dbTestConn/checkConnectionResult, Status:200

Re: CDH Installation Stuck at Setup Database Test

lwang — Wed, 11 Dec 2019 22:56:52 GMT

@pauljoshiva ,

What browser are you using? Are you using IE?

Thanks,
Li

Re: CDH Installation Stuck at Setup Database Test

pauljoshiva — Wed, 11 Dec 2019 23:11:20 GMT

Yes i'm using IE

Re: CDH Installation Stuck at Setup Database Test

jsensharma — Wed, 11 Dec 2019 23:22:35 GMT

@pauljoshiva

I was reading the following doc: https://docs.cloudera.com/documentation/enterprise/6/release-notes/topics/rg_cm_631_known_issues.html

Which says "Many Cloudera Manager wizards, including Installation wizards and Add Service/Role wizards, cannot be completed when using Microsoft Internet Explorer version 11.x. To work around the issue, use another supported browser.

Can you try with a slightly different browser to see if it works.

Re: CDH Installation Stuck at Setup Database Test

lwang — Thu, 12 Dec 2019 01:46:45 GMT

Hi @pauljoshiva ,

@jsensharma is right. Please use different browser and it should fix the issue.

Thanks,

Re: CDH Installation Stuck at Setup Database Test

abhagi — Tue, 05 May 2020 13:11:18 GMT

thanks, it works. i was using IE.

Tried with firefox, chrome, Edge . all 3 works fine

Re: CDH Installation Stuck at Setup Database Test

lwang — Tue, 05 May 2020 16:05:41 GMT

Hi @abhagi,

Thanks for confirming this and great to know the issue got resolved! Please mark this thread as resolved when you get a chance.

Cheers,