question Re: Clodera manager licence transfer in Support Questions

Clodera manager licence transfer

Cloudsupport — Thu, 16 Apr 2020 03:32:02 GMT

Hi Team,

My question is : how to transfer licence one organization to another organization.

Scenario: Current CDH cluster support roles hand over to other Organization. by this scenario how to get transfer licence related information. because exciting cluster have licence.

Thanks

Dwaraka Y

Re: Clodera manager licence transfer

StevenOD — Thu, 16 Apr 2020 09:20:13 GMT

Hi @Cloudsupport ,

I don't completely follow the scenario that you described - are you saying the support department is handing over to another department? What do you mean by 'organization' - another company? That said, to discuss the Cloudera license and commercial arrangements you should reach out to the Cloudera account team for your organization.

Regards,

Steve

Re: Clodera manager licence transfer

Cloudsupport — Thu, 16 Apr 2020 10:53:22 GMT

Hi Steve,

ClouderaManager installed working on the existing cluster (X company), They have licence and they are managing.

Now X company aggrement is over, handover to Y company.(X company moving out completly)

For this scenario, how to transfer CDH licence : X to Y company.

Thanks

Dwaraka Y

Re: Clodera manager licence transfer

StevenOD — Thu, 16 Apr 2020 11:13:39 GMT

Hi @Cloudsupport ,

Thanks for clarifying the situation.

If you are happy to message me privately via the Cloud Community messaging capability and tell me who company X and company Y are, I will see if I can get someone to help you.

Regards,

Steve

Re: Clodera manager licence transfer

Cloudsupport — Thu, 16 Apr 2020 11:26:04 GMT

I am not getting what you are saying.

let say for example, you and myself, how to transfer the CM licence.

you means: abc organization

myself means: xyz organization

Thanks

Re: Clodera manager licence transfer

StevenOD — Thu, 16 Apr 2020 16:45:35 GMT

In your example you cannot just give me a Cloudera license because I would not have a commercial relationship with Cloudera - I wouldn't be able to raise support tickets for example because Cloudera would have no record of me. You need to speak to your Cloudera sales account team to discuss your situation.

Steve