CDP Trial Installation is taking hours...

RicoRibeiro — Tue, 21 Apr 2026 11:30:56 GMT

Hello everyone,

I'm trying to install the CDP trial version and the wizard is taking hours to finish. I'm not an expert, but the log seems okay. I did the command below to keep tracking the log.

tail -f /var/log/cloudera-scm-server/cloudera-scm-server.log

and I got these as a result and never ends...

2020-04-20 02:29:15,382 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:30:15,422 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:31:15,453 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:32:15,502 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:32:16,296 INFO scm-web-129:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress 2020-04-20 02:32:16,296 INFO scm-web-129:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress, Status:200 2020-04-20 02:33:15,551 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:34:15,583 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:35:15,635 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:36:15,677 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:37:00,726 INFO agentServer-62:com.cloudera.server.common.MonitoringThreadPool: agentServer: execution stats: average=4ms, min=0ms, max=209ms. 2020-04-20 02:37:00,726 INFO agentServer-62:com.cloudera.server.common.MonitoringThreadPool: agentServer: waiting in queue stats: average=0ms, min=0ms, max=4ms. 2020-04-20 02:37:15,734 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:37:17,312 INFO scm-web-129:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress 2020-04-20 02:37:17,312 INFO scm-web-129:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress, Status:200 2020-04-20 02:38:15,793 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:38:52,201 INFO StaleEntityEviction:com.cloudera.server.cmf.StaleEntityEvictionThread: Reaped total of 0 deleted commands 2020-04-20 02:38:52,206 INFO StaleEntityEviction:com.cloudera.server.cmf.StaleEntityEvictionThread: Found no commands older than 2018-04-21T06:38:52.201Z to reap. 2020-04-20 02:38:52,206 INFO StaleEntityEviction:com.cloudera.server.cmf.StaleEntityEvictionThread: Wizard is active, not reaping scanners or configurators 2020-04-20 02:39:15,833 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:40:15,866 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:41:15,915 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:42:15,965 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms. 2020-04-20 02:42:18,304 INFO scm-web-145:com.cloudera.enterprise.JavaMelodyFacade: Entering HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress 2020-04-20 02:42:18,305 INFO scm-web-145:com.cloudera.enterprise.JavaMelodyFacade: Exiting HTTP Operation: Method:POST, Path:/add-hosts-wizard/installprogress, Status:200 2020-04-20 02:43:15,994 INFO avro-servlet-hb-processor-0:com.cloudera.server.common.AgentAvroServlet: (3 skipped) AgentAvroServlet: heartbeat processing stats: average=3ms, min=1ms, max=196ms.

This is the screenshot.

Can anyone help me?

Re: CDP Trial Installation is taking hours...

RicoRibeiro — Tue, 21 Apr 2020 20:13:59 GMT

Problem solved. I had to add the hostname on both files below. In my case: "RicoServerVM".

vi /etc/hosts # Add the line below 192.168.0.90 RicoServerVM

vi /etc/sysconfig/network HOSTNAME=RicoServerVM

and reboot the machine after. I hope it helps others.

Re: CDP Trial Installation is taking hours...

cjervis — Tue, 21 Apr 2020 20:34:21 GMT

Congratulations on solving your issue. Thanks for sharing in case it may assist others.

Re: CDP Trial Installation is taking hours...

HernanFernande — Tue, 21 Apr 2020 20:46:47 GMT

Hello,

Please check the following link with the hostname and /etc/hosts recommendations

https://docs.cloudera.com/cdpdc/7.0/installation/topics/cdpdc-configure-network-names.html

Additionally, remember that the hostnames must be fully qualified domain name (FQDN)

example:

1.1.1.1 foo-1.example.com foo-1 2.2.2.2 foo-2.example.com foo-2 3.3.3.3 foo-3.example.com foo-3 4.4.4.4 foo-4.example.com foo-4

Re: CDP Trial Installation is taking hours...

jpetro416 — Thu, 23 Jul 2020 15:10:38 GMT

This can also happen if you don't disable SELinux. It will hang until the command is run.

setenforce 0

question Re: CDP Trial Installation is taking hours... in Support Questions

CDP Trial Installation is taking hours...

Re: CDP Trial Installation is taking hours...

Re: CDP Trial Installation is taking hours...

Re: CDP Trial Installation is taking hours...

Re: CDP Trial Installation is taking hours...