question Cannot create support cacse in Support Questions

Cannot create support cacse

huagang517 — Tue, 12 Jan 2021 08:25:35 GMT

I want to obtain credentials by create support cacse in https://my.cloudera.com. But when i click the "Support caces" in https://my.cloudera.com/support.html , the next page show something :

Access to page is restricted

Accessing the requested page requires special permissions.

Someone can help me, thanks.

Re: Cannot create support cacse

VidyaSargur — Tue, 12 Jan 2021 08:57:07 GMT

@huagang517

Thank you for reaching out to us with the enquiry on how to file a Support Case with Cloudera. You need to be a Subscribed customer to open cases with Cloudera Support.

With an Enterprise Subscription [1] you can file an online case after registering on the Support Portal [2].

For most of the up-to-date information about Enterprise Subscription, please contact Sales [3].

Should you have no Enterprise Subscription, we are encouraging you to keep interacting with our Community to find and provide solutions to members.

If you are a subscribed customer and have issues login, please let me know, we can take this up through private messages.

[1] https://my.cloudera.com/faq.html#support

[2] https://sso.cloudera.com/

[3] https://www.cloudera.com/contact-sales.html

Re: Cannot create support cacse

huagang517 — Tue, 12 Jan 2021 10:05:31 GMT

thanks a lot!