question Hue kt log error in Support Questions

Hue kt log error

Amn_468 — Tue, 21 Apr 2026 09:02:42 GMT

Hello,
I am getting the below error when trying to check logs via CM for Hue Kerberos Ticket Renewer.

CM / CDH - 6.3.3

I checked / /var/log/hue but did not find kt_renewer.log. Appreciate any assistance to fix this.

Thanks

Amn

Re: Hue kt log error

nthomas — Wed, 02 Jun 2021 10:30:01 GMT

Try creating the file manually on the KT_renewer node with below permission and check again:

-rw-r--r-- 1 hue hue 3712920 Jun 2 15:23 kt_renewer.log

Re: Hue kt log error

Sean464 — Wed, 02 Jun 2021 10:42:49 GMT

Hello @Amn_468 ,

Are we setting up Hue KT_renewer for the first time? What is the status of Hue kt_renewer service please?

stderr logs from Hue kt_renewer can give more insights. The below commands can take us to the directory were stderr log is stored.

# export HUE_DIR="/var/run/cloudera-scm-agent/process/`ls -alrt /var/run/cloudera-scm-agent/process | grep hue-KT_RENEWER | tail -1 | awk '{print $9}'`"
# cd $HUE_DIR/logs

Re: Hue kt log error

Amn_468 — Sat, 05 Jun 2021 09:38:57 GMT

Hello @Sean464

Hue is already installed kt renewer service is also running fine/green. We noticed this post our upgrade from 5.16.x to 6.3.x

So can I follow the steps mentioned by @nthomas?

Thanks

Amn

Re: Hue kt log error

Sean464 — Mon, 07 Jun 2021 12:12:31 GMT

Hello @Amn_468,

That's quite strange, as the service should generally look for the log file before starting. The only possibility that I can think of here is that the log file would have been removed manually while the service was running.

Having said that, yes, let's try creating the log file manually with appropriate permissions as suggested by @nthomas, and restart Hue kt_renewer service to see if it is able to write to the newly created file.

Re: Hue kt log error

VidyaSargur — Mon, 14 Jun 2021 05:50:12 GMT

@Amn_468 did you resolve your issue? If so, please mark the appropriate reply as the solution, as it will make it easier for others to find the answer in the future.