question How to obtain the license key file and authentication credentials in Support Questions

How to obtain the license key file and authentication credentials

Cisco94 — Fri, 16 Sep 2022 14:42:19 GMT

Hi,

I am trying to download any version of CDH. As noted on the download page I must include a valid username and password associated with an active Cloudera subscription.

Now, I am sure, that my company is a Cloudera Partner, so how do I know which of my colleagues has received the license key file? We are a big company so I am not sure where to start from the inside. Is this information available on the website?

Thanks,

Cisco

Re: How to obtain the license key file and authentication credentials

Alex — Sat, 10 Jul 2021 11:41:41 GMT

Hello Cisco,

Can you please privately message me and include your email address that is registered on MyCloudera? I'll then have a better idea on how to proceed. Thank you.

Best,

Alex

Re: How to obtain the license key file and authentication credentials

Alex — Sat, 10 Jul 2021 14:57:11 GMT

In short, a user who is part of an account that has a Cloudera subscription should open a non-technical support case on the my.cloudera.com portal to request the credentials to download.

Best,

Alex

Re: How to obtain the license key file and authentication credentials

ajm1111111 — Tue, 09 Jan 2024 20:44:52 GMT

When trying to open a non-techical support case on my.cloudera.com I'm getting

Access to page is restricted

Andrew