question Access support portal from Mycloudera in Support Questions

Access support portal from Mycloudera

dv_conan — Mon, 16 Aug 2021 15:04:26 GMT

While trying to create a case to send it to support, it shows me this message :
"

Access to page is restricted

Accessing the requested page requires special permissions

what shall i do ?

Re: Access support portal from Mycloudera

cjervis — Mon, 16 Aug 2021 16:04:49 GMT

Hi @dv_conan,

Case access is limited to customer accounts with the proper permissions. If your company has such access, we would ask that you have a colleague/manager who presently has case access file a non-technical support case (using the instructions here: https://my.cloudera.com/faq.html#support) noting that you are approved to file cases too. The team who handles those requests will then make the necessary changes to your account and your access will then be enabled.

Re: Access support portal from Mycloudera

dv_conan — Tue, 17 Aug 2021 17:17:21 GMT

Hi @cjervis

Yes, my company has such access but i don't have that access file you mentioned. Every time am trying to access case page or create a page it shows me the same message.

Access to page is restricted !!

regards

Re: Access support portal from Mycloudera

cjervis — Tue, 17 Aug 2021 20:15:10 GMT

Thank you for the update @dv_conan . I understand that you do not have access to create a case which is why you need to have a coworker (colleague/manager) open one for you.