question Re: Faild to authenticate at Install Agents step in Support Questions

Faild to authenticate at Install Agents step

DanhH — Tue, 21 Apr 2026 06:52:16 GMT

I am setting up a stand-alone CDP cluster. However, getting errors when doing the agents installation steps.

I have used this command but it still error:

Re: Faild to authenticate at Install Agents step

VidyaSargur — Tue, 20 Jun 2023 07:05:10 GMT

@DanhH, Welcome to our community! To help you get the best possible answer, I have tagged in our CDP experts @vaishaakb @tjangid @rki_ who may be able to assist you further.

Please feel free to provide any additional information or details about your query, and we hope that you will find a satisfactory solution to your question.

Re: Faild to authenticate at Install Agents step

DanhH — Tue, 20 Jun 2023 09:30:01 GMT

The problem is solved.

Follow the below steps to fix it.

sudo nano /etc/ssh/sshd_config

In the file now look for PermitRootLogin without-password and replace it with this

PermitRootLogin yes

Now restart the ssh service

sudo service ssh restart

retry the installation and it should work.