question Re: in-place upgrade CM problem(CM 7.4.4 to CM 7.7.1) in Support Questions

in-place upgrade CM problem(CM 7.4.4 to CM 7.7.1)

h2rr821 — Tue, 21 Apr 2026 06:50:37 GMT

Redhat 7 OS.

I try to do a in-place upgrade Cloudera Manager from 7.4.4 to 7.7.1 following the docs:

https://docs.cloudera.com/cdp-private-cloud-upgrade/latest/upgrade-cdp/topics/ug_cm_upgrade_after-cdp.html

I do anything, and after the upgrade, I found the cloudera-scm-agent is not stable.

the cloudera-scm-agent log is:

[26/Jul/2023 15:11:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:12:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:13:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:14:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:15:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:16:31 +0000] 1956 MainThread filesystem_map ERROR NFS server binding info failed with error :- rpcinfo: RPC: Port mapper failure - Timed out
program 100003 is not available

[26/Jul/2023 15:16:32 +0000] 1956 MainThread agent ERROR Heartbeating to mysiteaddress.com:7182 failed.

Any suggestions? Thank you!!

Re: in-place upgrade CM problem(CM 7.4.4 to CM 7.7.1)

DianaTorres — Wed, 26 Jul 2023 18:09:03 GMT

@h2rr821 Welcome to the Cloudera Community!

To help you get the best possible solution, I have tagged our CDP experts @venkatsambath and @zzeng who may be able to assist you further.

Please keep us updated on your post, and we hope you find a satisfactory solution to your query.

Re: in-place upgrade CM problem(CM 7.4.4 to CM 7.7.1)

h2rr821 — Thu, 27 Jul 2023 15:07:38 GMT

After I change to monitored_nodev_filesystem_types=tmpfs in /etc/cloudera-scm-agent/config.ini,

it solve my problem.

Re: in-place upgrade CM problem(CM 7.4.4 to CM 7.7.1)

venkatsambath — Fri, 28 Jul 2023 13:28:00 GMT

Glad you resolved the issue. Just to add more context, The error indicates agent was unable to monitor the filesystem, likely the nfs is stuck. This results in agent to be stuck in monitoring the filesystem and unable to heartbeat to CM server. Hence Removing the NFS from monitored filesystem helped to resolve the issue.