question Re: Cloudera Manager License Issue - Need Assistance in Support Questions

Cloudera Manager License Issue - Need Assistance

GauthierCLM — Tue, 10 Oct 2023 12:35:50 GMT

Hello everyone,

I am currently facing an issue with Cloudera Manager on my CDH 6.3.4 installation. I have noticed that my licenses are no longer valid, which is preventing me from accessing the Cloudera Manager graphical interface. However, I want to emphasize that I can still use the API to manage and control the various services.

I have attempted to restart Cloudera Manager and my nodes, but the problem persists. I am not sure why my licenses have become invalid, as they were functional until recently.

Can you please advise me on the best approach to resolve this issue? Are there specific steps I should follow to update or reactivate my licenses? Has anyone else encountered this issue with CDH 6.3.4 and could share their experience?

I appreciate your assistance and guidance in advance. If you need more information to help me address this problem, please feel free to ask.

Best regards.

Re: Cloudera Manager License Issue - Need Assistance

DianaTorres — Tue, 10 Oct 2023 18:26:49 GMT

@GauthierCLM Welcome to the Cloudera Community!

To help you get the best possible solution, I have tagged our CM experts @paras @soychago who may be able to assist you further.

Please keep us updated on your post, and we hope you find a satisfactory solution to your query.

Re: Cloudera Manager License Issue - Need Assistance

MattWho — Tue, 10 Oct 2023 19:06:58 GMT

@GauthierCLM

You should raise a support case with Cloudera through https://my.cloudera.com/support.html. You'll need to login with your Cloudera username and password.

You could also contact your Cloudera Account manager who can assist you with your licensing needs.

If you found any of the suggestions/solutions provided helped you with your issue, please take a moment to login and click "Accept as Solution" on one or more of them that helped.

Thank you,
Matt