question Re: Couldn't parse an alert list from Infrastructure Prometheus in Support Questions

Couldn't parse an alert list from Infrastructure Prometheus

pusintek — Sat, 25 Nov 2023 10:12:59 GMT

Hi Teams,

I got this warning on CDP-DS cluster ECS Instance :

"Couldn't parse an alert list from Infrastructure Prometheus ,This happens when the Prometheus is not available, the credentials are wrong or another error is returned."

All pod status is running, how to troubleshoot this issue

Re: Couldn't parse an alert list from Infrastructure Prometheus

VidyaSargur — Mon, 27 Nov 2023 09:13:05 GMT

@pusintek., Welcome to our community! To help you get the best possible answer, I have tagged our CDP experts @rki_ @vaishaakb who may be able to assist you further.

Please feel free to provide any additional information or details about your query, and we hope that you will find a satisfactory solution to your question.

Re: Couldn't parse an alert list from Infrastructure Prometheus

vaishaakb — Mon, 27 Nov 2023 09:55:50 GMT

@pusintek Thank you for bringing this to our forum.
Since you mentioned all the pods were RUNNING state, Did you happen to check the following:

1. Any Errors observed on the ECS/Storage WebUI?
2. Could there be any firewall/network related configuration that is blocking the communication?
3. What is the health status observed on the prometheus-server pod?
4. Is this fresh installation of ECS or has this worked prior to this issue?

Re: Couldn't parse an alert list from Infrastructure Prometheus

VidyaSargur — Mon, 04 Dec 2023 10:33:31 GMT

@pusintek Has the reply helped resolve your issue? If so, please mark the appropriate reply as the solution, as it will make it easier for others to find the answer in the future. If you are still experiencing the issue, can you provide the information @vaishaakb has requested?

Re: Couldn't parse an alert list from Infrastructure Prometheus

allcloudspl — Thu, 11 Jul 2024 08:56:14 GMT

Hi, @pusintek

Did you manage to solve the problem.
I have the same message.

Couldn't parse an alert list from Infrastructure Prometheus. This happens when the Prometheus is not available, the credentials are wrong or another error is returned.

Status Summary
Ecs Agent
1 Good Health

Ecs Server
1 Good Health

Hosts
2 Good Health