question Re: Why Can't I access Hue in CDW in Support Questions

Why Can't I access Hue in CDW

andym — Tue, 21 Apr 2026 06:43:34 GMT

When I activate an environment with Private Load Balancer, Private Executors I am not able to access Hue from my warehouse. Any help with what I am missing would be appreciated.

Re: Why Can't I access Hue in CDW

VidyaSargur — Mon, 29 Jan 2024 10:34:05 GMT

@andym, Welcome to our community! To help you get the best possible answer, I have tagged in our experts @paras who may be able to assist you further.

Please feel free to provide any additional information or details about your query, and we hope that you will find a satisfactory solution to your question.

Re: Why Can't I access Hue in CDW

asish — Tue, 30 Jan 2024 09:28:31 GMT

@andym did you follow https://docs.cloudera.com/data-warehouse/cloud/azure-environments/topics/dw-azure-enable-internal-aks-lb.html

Re: Why Can't I access Hue in CDW

asish — Tue, 30 Jan 2024 09:33:00 GMT

I also see, there is an open jira and not resolved yet DWX-135.

We need to wait until it is fixed.

Re: Why Can't I access Hue in CDW

andym — Tue, 30 Jan 2024 15:44:07 GMT

@asish I should have been more clear. We are using AWS (not Azure)

Re: Why Can't I access Hue in CDW

asish — Fri, 02 Feb 2024 08:01:45 GMT

Can you decstivate environment, remove loadbalancer and activate and check?

I want to isolate if the issue is with LBR or with Hue itself

Re: Why Can't I access Hue in CDW

andym — Mon, 05 Feb 2024 15:16:09 GMT

How do I "remove" the loadbalancer?

Re: Why Can't I access Hue in CDW

asish — Tue, 13 Feb 2024 07:57:01 GMT

To use an internal load balancer for Cloudera Data Warehouse (CDW), you must select the option to enable an internal load balancer while activating the Azure environment from the CDW UI. Otherwise, CDW uses the Standard public load balancer that is enabled by default when you provision an AKS cluster.

Before activating you should remove.https://docs.cloudera.com/data-warehouse/cloud/azure-environments/topics/dw-azure-enable-internal-aks-lb.html

Re: Why Can't I access Hue in CDW

VidyaSargur — Fri, 23 Feb 2024 06:52:57 GMT

@andym, Did the response assist in resolving your query? If it did, could you kindly mark the relevant reply as the solution, as it will aid others in locating the answer more easily in the future?

Re: Why Can't I access Hue in CDW

asish — Fri, 23 Feb 2024 15:48:41 GMT

f you deacivate and reactivate with "Public Locadbalancer" and "Public Executor", this should work