question Re: CDP Trial Installation in Support Questions

CDP Trial Installation

shofialau — Tue, 21 Apr 2026 06:42:42 GMT

>>[21/Feb/2024 16:06:55 +0800] 2712551 MainThread agent ERROR Heartbeating to master:7182 failed

I am getting this error, so I cant continue installation.
I am using RHEL 8 btw.

Re: CDP Trial Installation

VidyaSargur — Wed, 21 Feb 2024 09:40:50 GMT

@shofialau, Welcome to our community! To help you get the best possible answer, I have tagged in our CDP experts @mimran @rki_ @vaishaakb who may be able to assist you further.

Please feel free to provide any additional information or details about your query, and we hope that you will find a satisfactory solution to your question.

Re: CDP Trial Installation

ChethanYM — Wed, 21 Feb 2024 09:44:38 GMT

Hi,

The error message you've provided indicates a problem with the agent's ability to send heartbeats to the master. This can occur due to various reasons, such as network issues, firewall settings, or misconfigurations.

Check the master server is available and reachable, check the network/firewall settings in the system, re-check the agent config files regarding the hostnames, port numbers etc...

Regards,

Chethan YM

Re: CDP Trial Installation

vaishaakb — Thu, 07 Mar 2024 08:54:31 GMT

@shofialau Thank you for bringing this to our Community.
Did you get help on this?

I am getting this error, so I cant continue installation.
I am using RHEL 8 btw.

Sanity Check:
Since you are installing, I am under the impression that your version of CM/CDP is compatible with RHEL8. Please consider reviewing our Interactive Cloudera Support Matrix.
https://supportmatrix.cloudera.com/

Also, The highlighted ERROR snip indicates the concerned CM agent is unable to send HB to the CM Server.

Is this happening to only one CM agent or multiple ones? Additionally, Have you checked the networking parameters of this node as mentioned in the previous update?

Let us know how it goes.

Re: CDP Trial Installation

VidyaSargur — Wed, 13 Mar 2024 04:57:53 GMT

@shofialau Did the response assist in resolving your query? If it did, kindly mark the relevant reply as the solution, as it will aid others in locating the answer more easily in the future.