question Re: Unable register environment in Support Questions

Unable register environment

Hydg — Tue, 21 Apr 2026 06:25:26 GMT

I got this error when register environment of CDP Base on OCP. I don't know where to find the specific log of this error, it just says "Unable to connect to Cloudera Manager!"
Can anyone please help me?

Re: Unable register environment

upadhyayk04 — Mon, 14 Oct 2024 06:10:12 GMT

Hello @Hydg

Thanks for reaching out

May be you can try checking the CM server logs ( /var/log/cloudera-scm-server/cloudera-scm-server.log)

Also check the pod logs of pod-cdp-release-thunderhead-environment-7-<replace-me>-thunderhead-environment

Re: Unable register environment

Hydg — Tue, 15 Oct 2024 01:24:16 GMT

Hi @upadhyayk04

The log content from " /var/log/cloudera-scm-server/cloudera-scm-server.log" is in the image below.

Re: Unable register environment

upadhyayk04 — Wed, 16 Oct 2024 06:05:57 GMT

Hello @Hydg

Check the environment pod logs as well

Also check the pod logs of pod-cdp-release-thunderhead-environment-7-<replace-me>-thunderhead-environment

Re: Unable register environment

yagoaparecidoti — Tue, 22 Oct 2024 12:11:40 GMT

hi @Hydg

"cloudera management" pods are unable to reach the "cloudera manager" address

check if the service on port 7183 is available, if the service is available, if there is no internal firewall blocking it, etc.

check the pods logs and "cm" logs