https://community.cloudera.com/t5/Support-Questions/Cloudera-Support-account-issue/m-p/396961#M249667 <P>I am sorry to hear they are facing this issue. I've sent you a private message for additional details so we can direct to the appropriate team.&nbsp;</P> Mon, 04 Nov 2024 19:03:58 GMT cjervis 2024-11-04T19:03:58Z https://community.cloudera.com/t5/Support-Questions/Cloudera-Support-account-issue/m-p/396908#M249639 <P>Dears<BR /><BR />I am an admin for a CDP Private Cloud Base customer who is struggling to raise support tickets on their respective myCloudera account. I did confirm that they purchased the highest level of support which they have not utilized ever since the cluster was deployed.<BR /><BR />Recently there has been several incidents on the cluster which required cloudera support but due to not having a support account we had to make due with help from cloudera partners.&nbsp;<BR /><BR />Whenever I access the support portal and try to raise a ticket I am faced with "This page is restricted please contact your admin"<BR /><BR />I thought that once I make an account with the company's email support will be active straight away but for some reason it is not.&nbsp;<BR /><BR />Has anyone faced this before and how was it resolved?</P> Mon, 04 Nov 2024 11:31:47 GMT https://community.cloudera.com/t5/Support-Questions/Cloudera-Support-account-issue/m-p/396908#M249639 KnitNot 2024-11-04T11:31:47Z https://community.cloudera.com/t5/Support-Questions/Cloudera-Support-account-issue/m-p/396961#M249667 <P>I am sorry to hear they are facing this issue. I've sent you a private message for additional details so we can direct to the appropriate team.&nbsp;</P> Mon, 04 Nov 2024 19:03:58 GMT https://community.cloudera.com/t5/Support-Questions/Cloudera-Support-account-issue/m-p/396961#M249667 cjervis 2024-11-04T19:03:58Z