https://community.cloudera.com/t5/Support-Questions/Cloudera-support-Account-activation/m-p/402933#M251836 <P><SPAN>I would recommend reaching out to the Cloudera accounts team for assistance. They will be able to investigate the issue and provide a resolution to help you access the support portal. They have the necessary expertise to handle account-related issues and ensure that you can utilize the support services you purchased.</SPAN></P> Tue, 25 Feb 2025 12:41:28 GMT Kartik_Agarwal 2025-02-25T12:41:28Z https://community.cloudera.com/t5/Support-Questions/Cloudera-support-Account-activation/m-p/396894#M249625 <P>Hi, I am Cloudera admin for a client in Riyadh Saudi Arabia. They purchased the the highest level of support&nbsp; and have not been able to access the support portal all this time, I created for them a myCloudera account for them in order to be able to raise support tickets but for some reason I cannot access the Support Portal as it shows me that my access is restricted. Has anyone faced this before and how did you resolve it?</P> Tue, 21 Apr 2026 06:24:07 GMT https://community.cloudera.com/t5/Support-Questions/Cloudera-support-Account-activation/m-p/396894#M249625 AJum 2026-04-21T06:24:07Z https://community.cloudera.com/t5/Support-Questions/Cloudera-support-Account-activation/m-p/402933#M251836 <P><SPAN>I would recommend reaching out to the Cloudera accounts team for assistance. They will be able to investigate the issue and provide a resolution to help you access the support portal. They have the necessary expertise to handle account-related issues and ensure that you can utilize the support services you purchased.</SPAN></P> Tue, 25 Feb 2025 12:41:28 GMT https://community.cloudera.com/t5/Support-Questions/Cloudera-support-Account-activation/m-p/402933#M251836 Kartik_Agarwal 2025-02-25T12:41:28Z