question Re: Install agent get fail to authenticate in Support Questions

Install agent get fail to authenticate

BrianChan — Tue, 21 Apr 2026 07:42:22 GMT

I am setting up a stand-alone CDP cluster. However, getting errors when doing the agents installation steps.

I can SSH to this host from another instance using both password and private key. Therefore, I can't figure out the reason.

Here are the error messages

Please let me know if I need to provide more information. Thanks in advance!

Re: Install agent get fail to authenticate

BrianChan — Thu, 16 Mar 2023 07:17:19 GMT

The problem is solved. It is caused by file permission. Solved this problem by executing the follow commands:

chmod 700 /home/user/.ssh

chmod 600 /home/user/.ssh/authorized_keys

Re: Install agent get fail to authenticate

DanhH — Mon, 19 Jun 2023 10:05:38 GMT

Hello, i'm getting same error and i use ur solution, but it still error, can u help me?

Re: Install agent get fail to authenticate

BrianChan — Tue, 20 Jun 2023 05:36:45 GMT

Do you confirm that you can do login from one node to another node using ssh?

Re: Install agent get fail to authenticate

jmontgomery1970 — Mon, 10 Jul 2023 16:28:36 GMT

I can ssh into the machine using both my user and the root user but both fail to authenticate on the Install Agents page, I've tried disabling ufw but am still not able to get past the Install Agents page on the install wizard

Re: Install agent get fail to authenticate

csm09 — Fri, 20 Jun 2025 10:20:43 GMT

Any luck ?
I have done same and still fails to authenticate on install agents page.

Re: Install agent get fail to authenticate

DianaTorres — Fri, 20 Jun 2025 19:27:44 GMT

@csm09 As this is an older post, you would have a better chance of receiving a resolution by starting a new thread. This will also be an opportunity to provide details specific to your environment that could aid others in assisting you with a more accurate answer to your question. You can link this thread as a reference in your new post. Thanks.