question SIGNE UP FOR FREE TRIAL in Support Questions

SIGNE UP FOR FREE TRIAL

MoJadallah — Tue, 21 Apr 2026 06:17:27 GMT

Dears,

Trying to sign up for the free trial to try and test the dataflow, unfortunately, I got this error:

403

There was a problem authenticating your request.

Account '001Hr00001myQliIAE' not found

Request ID: 8b78e3a6-ff83-4bdb-a193-9af3a2c35c22

Contact support
Check service status

How to solve this?

BR,

Mohammad

Re: SIGNE UP FOR FREE TRIAL

MoJadallah — Wed, 06 Aug 2025 07:43:23 GMT

Also, I got access denied when trying to test a session when try to test dataflow from this link: "https://www.cloudera.com/products/dataflow/cdp-tour-dataflow-flow-designer.html" ;

Error below:

<Error>

<Code>AccessDenied</Code>

<Message>Access denied.</Message>

</Error

Re: SIGNE UP FOR FREE TRIAL

VidyaSargur — Wed, 06 Aug 2025 07:49:21 GMT

@MoJadallah, Welcome to our community! To help you get the best possible answer, I have tagged our expert, @vaishaakb, who may be able to assist you further.

Please feel free to provide any additional information or details about your query. We hope that you will find a satisfactory solution to your question.

Re: SIGNE UP FOR FREE TRIAL

MoJadallah — Thu, 21 Aug 2025 07:21:41 GMT

Unfortunately, no one provided me with a solution and which indicates poor support.

Re: SIGNE UP FOR FREE TRIAL

vafs — Thu, 21 Aug 2025 16:28:46 GMT

Hello @MoJadallah,

Sorry for no one answering so far.
We do want to give you a good experience on your trial.

I assume you requested your free trial from here:
https://www.cloudera.com/products/cloudera-public-cloud-trial.html?internal_keyplay=ALL&internal_campaign=FY25-Q1-GLOBAL-CDP-5-Day-Trial&cid=FY25-Q1-GLOBAL-CDP-5-Day-Trial&internal_link=WWW-Nav-u01

When was that error hit? Just after the sign-up?