question Re: May someone teach me how to re-register exam please? I got problems. in Support Questions

May someone teach me how to re-register exam please? I got problems.

kangkang0705 — Thu, 29 Oct 2015 18:06:42 GMT

Dear Sir / Madam

I would like to retake the exam CCB-400. I didn't pass it in June 2015, but pass another exam CCAH in Innovative Exams.

When I tried to purchase the exam, it showed error message as "You already have an enrollment active for this item".

I couldn't find any right button or link on that page.

Then, when I tried to register an exam on Innovative Exams (sign in ready), it showed another error message as

"You are not eligible to take this exam. You can only view locations or availability.

If you would like to check location and time availability, please click "Next" again.

You are not currently eligible to take this exam or have not met all requirements to take this exam. Please speak with your exam sponsor for information about eligibility requirements for this exam . or"

I couldn't find any way to retake exam. May someone teach me how to re-register exam please? Thank you very much!

Re: May someone teach me how to re-register exam please? I got problems.

dmichaels — Thu, 29 Oct 2015 20:31:27 GMT

Hello,

Can you please write into certification@cloudera.com stating the same so I can get this issue fixed for you? I will need your name and email address.

Thanks,

Re: May someone teach me how to re-register exam please? I got problems.

kangkang0705 — Fri, 30 Oct 2015 16:03:11 GMT

Dear Dmichaels,

Thank you very much for your kind help!

I just did exactly what you memtioned, sending the e-mail to certification@cloudera.com with the same content.

I deeply appreciate your kind help.

Yours faithfully,

Chao-Kang Chen

Re: May someone teach me how to re-register exam please? I got problems.

pradeepp12 — Sat, 18 Feb 2017 00:07:18 GMT

I have the same issue. I have sent an email to certification@cloudera.com few weeks back but without any luck. I did't get any reply and the problem still exists

Please help

Re: May someone teach me how to re-register exam please? I got problems.

cjervis — Sat, 18 Feb 2017 14:42:06 GMT

Hi @pradeepp12 I have emailed my contact on the certification team to look into your situation. Since it is a holiday weekend in the US you may not hear anything back until Tuesday or Wednesday. Let me know if you don't hear back.

I have same issue , can someone please help me

gusaihetal — Mon, 13 Mar 2017 17:36:54 GMT

I am getting same message "You already have an enrollment active for this item". can someone please help me?

Re: I have same issue , can someone please help me

cjervis — Mon, 13 Mar 2017 17:39:07 GMT

Hi @gusaihetal,

Have you emailed certification@cloudera.com about this yet. They are your best point of contact.

Re: I have same issue , can someone please help me

gusaihetal — Mon, 13 Mar 2017 17:41:55 GMT

Yes, I did but is there any other way I can register for certification today?

Re: I have same issue , can someone please help me

cjervis — Mon, 13 Mar 2017 17:51:25 GMT

The certifiction team advised that they just replied to your email before I contacted them. Please check your inbox and spam folder just in case.

Re: May someone teach me how to re-register exam please? I got problems.

gusaihetal — Mon, 13 Mar 2017 17:53:04 GMT

Thnaks for prompt response , issue resolved.

Technical difficulties did not allow to launch exam. Paid for wrong exam when attempt to reregist

malomortum — Fri, 01 Oct 2021 10:57:22 GMT

I was unable to launch the exam that I have scheduled for online. Thinking they would not refund me I purchased another test registration but it was for the wrong test. It was for an in person test which I can’t even attend because it is so far away. There are no testing locations near me. The closest one is over 100 miles away. I would like to get a refund for that since there are no testing centers. I would also like to become eligible to reschedule my online test that I originally purchased. The website is very confusing and I had a hard time locating the test. By the time I located it then said my browser was not compatible. And then download it another browser and it still would not work. I continue to deactivate certain security features. I was unable to figure out what I did wrong until it was too late. Then I accidentally purchased the wrong test thinking it was the online test since I thought I was not going to be able to get a refund. After reading the rules I thought well I’ll just have to pay for another test sadly. I would appreciate it if you could please refund me the $55 for the in person test and make me eligible to reschedule my online test that I purchased Earlier this week.

Re: Technical difficulties did not allow to launch exam. Paid for wrong exam when attempt to reregist

VidyaSargur — Mon, 04 Oct 2021 06:08:04 GMT

@malomortum Your best course of action is to email certification@cloudera.com. The certification team will then look into the incident and reply to you directly.

@Dgati, can you please help?

Re: Technical difficulties did not allow to launch exam. Paid for wrong exam when attempt to reregist

Dgati — Mon, 04 Oct 2021 08:07:42 GMT

Hello @VidyaSargur,

Thanks for looping me in.

Actually, this user already sent an email to our Certification Team back on Oct 1st. It turned out they did not purchase a Cloudera Certification Exam, and were having issues with a different provider's different certification exam launch.

Thanks!