question Cannot access Hue Web UI in Archives of Support Questions (Read Only)

Cannot access Hue Web UI

hannes — Tue, 21 Apr 2026 13:59:39 GMT

Hi,

I set up a Cloudera Live test cluster.

So far everything works fine, but when I try to access the Hue Web UI (at <Hue Server IP>:8888) I get a timeout.

However, Cloudera Manager can be accessed on port 7180.

Does anyone have a solution about it?

Re: Cannot access Hue Web UI

Sean — Thu, 18 Dec 2014 14:48:12 GMT

Cloudera Manager is responsible for managing and monitoring Hue (among other things, of course). If you can log into Cloudera Manager the first screen you will see includes a list of all services. Hue's status will be shown with a red, yellow or green dot. You can click on the service, go to the processes tab, and see logs from stdout, stderr, and the actual "role log" (this is most likely the be what you want to see). What does it show as the status of Hue and do you see any errors in that log?

Re: Cannot access Hue Web UI

hannes — Thu, 18 Dec 2014 15:52:45 GMT

Thanks for the reply Sean.

The strange thing is that the Hue status is indicated with a green dot.

I had a look at the mentioned log files and couldn't find any error.

Even if I try to connect to port 8888 via telnet from the console of the Hue Server it refuses the connection.

Re: Cannot access Hue Web UI

Sean — Thu, 18 Dec 2014 15:58:49 GMT

Hmm... The same server that hosts CM should also host Hue (on 8888, as you're trying) and a web server on port 80 with a "Guidance Page" with a link straight to Hue. Are you trying to connect to 8888 on the same IP as the one you can connect to Cloudera Manager on? If so, I'd be curious to know if when you look at the Hue service in CM and click on the Instances tab, if it shows the Hue server running on the host you're expecting.

Re: Cannot access Hue Web UI

hannes — Thu, 18 Dec 2014 17:25:27 GMT

Ah, I think I figured out the reason for the problem:

There are to ethernet connections, one is public, and the other is internally used by the cluster.

Unfortunately, the Hue webinterface is only accessible by using the IP of the internal NIC.

Do you know how I can change that?

I already tried to change the parameter "http_host" in hue.ini, but it didn't work...

Re: Cannot access Hue Web UI

Sean — Thu, 18 Dec 2014 18:05:53 GMT

If you go to the configuration tab for the Hue service and use the search
bar to search for properties with "wildcard" in the name, you should see a
property to have Hue server use a wildcard instead of binding to a specific
NIC. If that isn't checked, check it and restart the service once it's
saved. That property gets set when the service is created, so it's very
unusual that it's not getting applied for you - I haven't seen that before.
Thanks for reporting, though.

Re: Cannot access Hue Web UI

IvanGallego — Mon, 09 Nov 2015 09:59:15 GMT

Even though the thread has some time, I wanted to say that I had the same problem and that actually solved it for me.

Thanks!

Re: Cannot access Hue Web UI

Arthi — Sun, 14 Feb 2016 21:20:57 GMT

Follow the steps in the accepted solution, then use terminal to start the "hue" service with the below command,

sudo service hue start

Re: Cannot access Hue Web UI

HarishKumar — Mon, 11 Apr 2016 17:15:35 GMT

Even Though its a old thread. I had teh same issue. Thanks to the Solution by Sean. The issue is resolved !!

Key: HUE Service> Configuration >Search for Wildcard > check teh box> restart the stale service

No clue why its not checked by default

Re: Cannot access Hue Web UI

PasLeChoix — Wed, 25 May 2016 01:24:38 GMT

My case seems different, I didn't make any change, just stop and start and the error is gone

Re: Cannot access Hue Web UI

UpendraSingh — Sun, 19 Feb 2017 14:33:39 GMT

was encountering the same error. found it resolved by starting the hue through terminal

sudo service hue start

Re: Cannot access Hue Web UI

Karthik — Sat, 26 Aug 2017 20:08:23 GMT

Hi Sean - I have done the same checking "wildcard", but it is not working for me. Should I try anything else here?

Re: Cannot access Hue Web UI

csguna — Mon, 28 Aug 2017 01:51:31 GMT

check the status of hue server