Blank screen when opening the Cloudera Navigator Server URL (https://{management_node}:7187/login

ozzielabrat — Thu, 02 Feb 2017 02:28:05 GMT

Hi,

Wondering if someone could provide advice....

We have CDH 5.9.0 installed and being managed by CM, with a myriad of services configured, installed and running (including Zookeeper, HDFS, YARN, Hue, Hive, HS2, Impala, Sqoop2, HBase, Oozie, Sentry, Solr/Search, Spark and Cloudera Navigator).

When I open a Microsoft IE 11 web browser, point it at the CM URL (port 7180) and navigate to:

Cloudera Management Service -> Navigator Metadata Server -> Cloudera Navigator (from the top menu choice)

and try and open the Cloudera Navigator Server URL (https://{management_node}:7187/login) in a new IE browser tab, I receive a blank screen.

I have read the following Community Support posts:

http://community.cloudera.com/t5/Data-Discovery-Optimization/Cloudera-Navigator-Blank-Page-on-Internet-Explorer-11/m-p/38188/highlight/true#M44

And have enable the IE 11 "Enterprise Mode" using this URL (it was originally disabled in the IE 11 broswer):

https://answers.uillinois.edu/page.php?id=59740

I can now see the "Enterprise Mode" option under the MS IE 11 "Tools" menubar, but I still cannot see any content on the Cloudera Navigator page.

I have executed "tree -a" and "ps -afe" command as follows to show the process tree strcture for Navigator:

[root@{obfuscated_management_node_name}]# tree -a/var/run/cloudera-scm-agent/process/1297-cloudera-mgmt-NAVIGATOR

1297-cloudera-mgmt-NAVIGATOR

├── clouderaManagerVersion.txt

├── cloudera-monitor.properties

├── cloudera-navigator-cm-auth.properties

├── cloudera-navigator.properties

├── cloudera-stack-monitor.properties

├── db.navigator.properties

├── event-filter-rules.json

├── log4j.properties

├── logs

│ ├── stderr.log

│ └── stdout.log

├── monitoringEntities.properties

├── navigator.jaas.conf

├── navigator.keytab

├── service-metrics.properties

└── supervisor.conf

1 directory, 15 files

[root@{obfuscated_management_node_name}]# ps -afe | grep 1297

clouder+ 10696 7187 0 Feb01 ? 00:06:58 /usr/java/jdk1.7.0_71/bin/java -server -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -Dmgmt.log.file=mgmt-cmf-mgmt-NAVIGATOR-{obfuscated_fqdn_of_management_node}.log.out -Djava.awt.headless=true -Djava.net.preferIPv4Stack=true -Dnavigator.schema.dir=/usr/share/cmf/cloudera-navigator-audit-server/schema -Dnavigator.auditModels.dir=/usr/share/cmf/cloudera-navigator-audit-server/auditModels -Xms1073741824 -Xmx1073741824 -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/tmp/mgmt_mgmt-NAVIGATOR-5a18597f006f273bd64dc317f86b2618_pid10696.hprof -XX:OnOutOfMemoryError=/usr/lib64/cmf/service/common/killparent.sh -cp /run/cloudera-scm-agent/process 1297-cloudera-mgmt-NAVIGATOR:/usr/share/java/mysql-connector-java.jar:/usr/share/cmf/lib/postgresql-9.0-801.jdbc4.jar:/usr/share/java/oracle-connector-java.jar:/usr/share/cmf/lib/plugins/event-publish-5.9.0-shaded.jar:/usr/share/cmf/lib/plugins/tt-instrumentation-5.9.0.jar:/usr/share/cmf/cloudera-navigator-audit-server/*: com.cloudera.navigator.NavigatorMain --conf-dir /run/cloudera-scm-agent/process/1297-cloudera-mgmt-NAVIGATOR

I have also confirmed port 7187 is open and listening:

[root@{obfuscated_management_node_name}# netstat -lntup | grep LIST | grep 7187

tcp 0 0 0.0.0.0:7187 0.0.0.0:* LISTEN 15276/java
tcp 0 0 127.0.0.1:19001 0.0.0.0:* LISTEN 7187/python

Please help if you are out there Obi Wan Kenobi !

Thanks,

Damion.

Re: Blank screen when opening the Cloudera Navigator Server URL (https://{management_node}:7187/logi

ozzielabrat — Wed, 15 Feb 2017 02:57:30 GMT

We have resolved this issue. Turns out it was a compatibility issue in our wonderfull Internet Explorer browser.

question Re: Blank screen when opening the Cloudera Navigator Server URL (https://{management_node}:7187/logi in Archives of Support Questions (Read Only)

Blank screen when opening the Cloudera Navigator Server URL (https://{management_node}:7187/login

Re: Blank screen when opening the Cloudera Navigator Server URL (https://{management_node}:7187/logi