question Re: Hub Web UI doesn't work in Archives of Support Questions (Read Only)

Hub Web UI doesn't work

anton_85 — Tue, 21 Apr 2026 13:58:25 GMT

Hi, I have a cluster witn CDH 5.4.2, and the whole cluster is working fine, but when I try to access to the Hue Web UI doesn't work, ( https://host:7180/cmf/services/23/status ) when I go to https://host:8888 , it doesn't work.. ( it looks like a ERR_CONNECTION_TIMED_OUT error ) I got the next error at the Log from Hue.

5:37:45 AM INFO settings Welcome to Hue 3.7.0

5:37:46 AM WARNING __init__ Couldn't import snappy. Support for snappy compression disabled.[09/Jun/2015 20:00:13 ] settings INFO Welcome to Hue 3.7.0

6:00:14 AM WARNING __init__ Couldn't import snappy. Support for snappy compression disabled.

6:00:14 AM INFO settings Welcome to Hue 3.7.0

6:00:15 AM WARNING __init__ Couldn't import snappy. Support for snappy compression disabled.

do you have any idea ?

Re: Hub Web UI doesn't work

Romainr — Wed, 10 Jun 2015 16:48:23 GMT

Could we get more log information about the Hue services? (the lines above
are just warnings when snappy is not installed and does not matter).

What is the health of Hue too in CM?

Romain

Re: Hub Web UI doesn't work

anton_85 — Wed, 10 Jun 2015 17:25:00 GMT

Hi,

Thanks for your answerd, but I find out that it's something wrong with the gateway or something.

I can reach port 7180 .. that is for Cloudera Manager,

But I can not reach Ports:

8888 - for Hue

50070 - for HDFS

8983 - for Solr ( also .. ports for Impala, Yarn )

those ports I already add as a DNAT rule,

when I did a telnet test ... to those specifict ports.. I got an

HTTP/1.1 408 Request Timeout

Re: Hub Web UI doesn't work

anton_85 — Wed, 10 Jun 2015 17:40:03 GMT

nd the health of the whole CM is ok .. ( all the programs, are working fine.. they have green light )

also I restart the CM , twice, in order to test it.. but I still got the same error..

Re: Hub Web UI doesn't work

Romainr — Wed, 10 Jun 2015 22:02:23 GMT

Hum, seems like you have a firewall issue or something like that

Re: Hub Web UI doesn't work

anton_85 — Thu, 11 Jun 2015 06:21:10 GMT

actually i get

Clock Offset

on the whole clusters

but when i try to updated

$ sudo ntpdate pool.ntp.org
$ sudo service ntp stop
$ sudo ntpdate pool.ntp.org
$ sudo service ntp start

i got an error

no server suitable for synchronization found

also i try the next..

$ sudo ntpdate ntp.ubuntu.com

**** ntpdate[1258]: no server suitable for synchronization found
$ sudo ntpdate pool.ntp.org
**** ntpdate[1267]: no server suitable for synchronization found
$ sudo ntpdate de.pool.ntp.org
**** ntpdate[1273]: no server suitable for synchronization found
$ sudo ntpdate us.pool.ntp.org
**** ntpdate[1276]: no server suitable for synchronization found

do you have any suggest?

Re: Hub Web UI doesn't work

Bike the Rain — Thu, 09 Jul 2015 19:23:36 GMT

I got these WARN in kt renewer under hue log and after two hours of troubleshooting learnt that the PID on Cloudera Monitoring serverices had some conflicts.

Had to stop Cloudera Monitor services

restart cloudera-scm-server and agent

It did all the magic.

Issue resolved..

It might be different for others, though.

Re: Hub Web UI doesn't work

Bike the Rain — Thu, 09 Jul 2015 19:24:22 GMT

There was no Firewall issue for me.

Re: Hub Web UI doesn't work

frankenstein — Mon, 08 May 2017 14:20:54 GMT

Facing the same issue. Can't connect to the other ports like

8888 - for Hue

50070 - for HDFS

When try to open hue web ui.... its saying "

This site can’t be reached

gke-hadoop-ubuntu-default-pool-78514257-626p.c.platform-services.internal’s server DNS address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN"

Please help.

Re: Hub Web UI doesn't work

bgooley — Mon, 08 May 2017 16:13:57 GMT

@frankenstein, "server DNS address could not be found." indicates that your configured DNS servers on the browser host cannot resolve your hostname. Make sure gke-hadoop-ubuntu-default-pool-78514257-626p.c.platform-services.internal can be resolved to an IP address on your browser host.

Re: Hub Web UI doesn't work

frankenstein — Tue, 09 May 2017 06:03:21 GMT

@bgooley "How to resolve the hostname on browser host. Can you please explain the solution in detail."

Re: Hub Web UI doesn't work

frankenstein — Thu, 11 May 2017 14:22:04 GMT

In putty connected to the master instace and performed ping gke-hadoop-ubuntu-default-pool-78514257-626p.c.platform-services.internal ..... its responding. Also performed curl http://gke-hadoop-ubuntu-default-pool-78514257-626p.c.platform-services.internal:10002/ (my hue server is down so tried connecting to hive having 10002 port) got this:

I think in putty its connected but in browser its not resolving the hostname....

Re: Hub Web UI doesn't work

Genthandsome — Wed, 11 Jul 2018 22:35:10 GMT

@bgooley "How to resolve the hostname on browser host. Can you please explain the solution in detail."

Re: Hub Web UI doesn't work

bgooley — Thu, 12 Jul 2018 15:03:00 GMT

@Genthandsome,

I'm talking about DNS.

https://en.wikipedia.org/wiki/Domain_Name_System

For instance, if using a DNS server for name resolution:

$ nslookup www.google.com

Server:        x.x.x.x
Address:    x.x.x.x#53

Non-authoritative answer:
Name:   www.google.com
Address: 172.217.0.36

My point in this case is that someone got an error saying that the browser could not resolve the IP.

For example, see:

https://stackoverflow.com/questions/36668374/how-do-i-solve-the-server-dns-address-could-not-be-found-error-on-windows-10

The browser problem showed an issue with the browser and how it tries to communicate with the server host; it had nothing to do with Hue.

Re: Hub Web UI doesn't work

bgooley — Thu, 12 Jul 2018 15:05:53 GMT

@Genthandsome,

Actually, that stackoverflow may be off target since it talks about public addresses. Your browser needs to resolve a hostname into an IP so that your computer can connect to Hue. If that resolution (or mapping) fails then the client (browser in this case) cannot connect to the host specified in the browser's URL.