Posts: 13
Registered: ‎10-28-2013
Accepted Solution

Cloudera Manager services show unknown health status

Hi Everyone !

After leaving CM not used for a week during a holiday I returned to an unknown health status issue

Everything was up and running fine before !

I have successfully got up and running a 3 node CDH Cluster with 4 go RAM in each and also 1 TB hard disc space for each (I am to add a fourth node soon) .
Hostnames are Childnode1, Childnode2 and Masterdatanode. Masterdatanode has Cloudera Manager installed

I have attached the screen shots of the CM UI's and the host and welcome pages (note they are in French)

I often see in the health check explanations:Not enough data to test: Test to verify if a host has established contact with Cloudera Manager
ie In French                                              :Pas assez de données à tester : Test vérifiant si un hôte a établi un contact avec Cloudera Manager.

As you can see from the screenshots all services are up and running

I sometimes get the message on start up (When there are no charts and tables)
" Internal error while querying the host monitor "

But this goes away when I restart Cloudera Management services

Cloudera Manager server and agents are okay the agents are heartbeating normally as you can see from the hosts page screenshot

There must be something straight forward wrong as all icons show unknown health status (little question mark)

Can someone offer some help ?Capture.pngCapture-1.pngCapture-2.pngCapture-Accueil - Cloudera Manager.pngCapture-3.png

Cloudera Employee
Posts: 79
Registered: ‎08-29-2013

Re: Cloudera Manager services show unknown health status

Hello, while I cannot see your attached screenshots yet, this type of condition is usually caused when one (or both) of the roles

- Service Monitor

- Host Monitor


are not running. These roles are responsible for gathering and displaying the state of everything else within the cluster, so when you see no charts or tables, the immediate subject of review should be these two roles. You explain that restarting the Cloudera Management Services sometimes resolves the issue temporarily; Host Monitor and Service Monitor are roles under the Cloudera Management Service so that would explain why the full restart clears the issue for a time.


In the case of this smaller cluster you are running, it is likely Host Monitor and Service Monitor experienced an Out of Memory exception and have unexpectedly exited. Increasing heap configuration could help there.


I will check again soon to see if I can view your screenshots and provide a more full answer.


Posts: 1,047
Kudos: 130
Solutions: 62
Registered: ‎04-06-2015

Re: Cloudera Manager services show unknown health status

The screen shots should be showing now. :)

Cy Jervis, Community Manager

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Posts: 13
Registered: ‎10-28-2013

Re: Cloudera Manager services show unknown health status

Thanks a lot you guys the problem is solved !!!


I carried out a number of configuration changes including increasing the heap size as recommended, briefly


1 I realigned the "decalage horloge" which was about 2mins on my cluster
2 I increased the java heap pile from 256 to 512mb on the Host and Service monitor
3 I stopped a few unnecessary services on the cluster, ie HBase Hive Hue and Oozie


I will explain the last step quickly

One of the Cluster configuration problems is the surcharge on the memory of host CHILDNODE1. This host has 11 roles allocated to it which leads to health problems. Therefore I am to reallocate the roles among the hosts. Which was why I mentioned in my last post I am going to add a new host. To do just this


The new 2 screenshots now show all health status reports working okay (the concerning health status comes primarily from the overloaded host CHILNODE1)


Some final thoughts/questions on good housekeeping


1 Should I stop all services on a nightly basis when I retire and before I log off from Cloudera Manager. And restart them after I have logged onto Cloudera Manager ? This would have avoided the problems I encountered after my holiday.
2 One can run hadoop jobs with Cloudera Manager showing good or concerning health status but not bad health status. Is this so ?


Thanks again




New Contributor
Posts: 1
Registered: ‎01-19-2017

Re: Cloudera Manager services show unknown health status



I am also stuck with similar issue. Could you please let me know how to increase the java heap pile from 256 to 512mb on the Host and Service monitor?

Thanks in advance.

Cloudera Employee
Posts: 18
Registered: ‎01-12-2017

Re: Cloudera Manager services show unknown health status

You can search for 'heap size' in Service Monitor and Host Monitor's configuration page. Make sure they are restarted after you save your configuration changes.