Created on 04-07-2016 02:22 AM - edited 09-16-2022 07:47 AM
•Monitor and visualize customer’s device status in real time
•Use machine learning to predict device failure and proactively contact the customer in order to mitigate outage or schedule a service appointment
•Leverage real time visualization of technician location and status to route a nearby, available technician to incident based on customer availability