01-24-2018 08:55 AM
01-24-2018 08:57 AM
01-24-2018 09:03 AM
OK, I was worried because the original post mentioned receiving a reply. My contact on the certification team also confirmed that your incident was reviewed. Can you confirm that you received the results of the review?
01-24-2018 12:45 PM
01-24-2018 02:51 PM - edited 01-24-2018 02:55 PM
What else do you expect? Afterall, they are a commercial organisation, not a charity. If it were a UK based organisation, the response would have been different. Because UK has a very strong customer and service culture...be it a chicken tikka masala or a mercedes.
I wouldn't be surprised if this whole thread is removed for various commercial reasons.