05-27-2019 06:53 AM - edited 05-27-2019 06:57 AM
I was about to give my exam on CCA175, but the Cloudera team canceled my exam schedule hours before my exam and they sent me an email stating some technical issues they are facing. It's been 3 days I am waiting to give the exam and looks like the technical issues are not resolved yet.
The technical team is not giving me any ETA and I don't see my exam voucher in my examlocal account. I never expected this from a reputed company like Cloudera. Who can help me getting back my exam voucher and letting me schedule my exam?
05-28-2019 05:31 AM
I am sorry to hear you had issues with the exam. Your best course of action is to email firstname.lastname@example.org. The certification team will then look into the incident and reply to you directly.
Cy Jervis - Community Manager
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05-28-2019 06:06 AM - edited 05-28-2019 06:08 AM
Yes I contacted the email@example.com multiple times. Tried 3 times in lsat 4 days. All I get as the answer is - they are working on it. No ETA given yet.
You have to notice that, I am facing this kind of issues with a very reputed organizaiton like Cloudera. This is a serious issue which should not be repeated if you want to keep up your good reputation as a Big Data company.
05-29-2019 06:58 AM
05-29-2019 07:04 AM
05-29-2019 07:07 AM
You did the correct thing by emailing the certification team with your question as they would be the ones to process the request.