Support Announcements
Your home for information on the consolidated Support Portal, coming fall 2019
Announcements
Alert: Welcome to the Unified Cloudera Community. Former HCC members be sure to read and learn how to activate your account here.

Support Portal Demo Videos Now Available!

Cloudera Employee

As you know, we’re very excited to launch the upgraded Cloudera Support portal experience the weekend of November 8.

 

To prepare for this change, we’ve created three how-to videos to help you navigate the upgraded portal:

 

  • Technical Case Creation: learn how to create a Technical case in the Support Portal



  • Case Management: explore how to manage cases, view related cases, escalate, and more



  • Other Types of Cases: learn how to create a General Administrative Assistance and Upgrade Planning case in the upgraded MyCloudera Portal

 

 

Be sure to check out all the content on our Support Announcement page for additional resources and information. As always, thanks for being a Cloudera customer.

 

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