Created on 11-04-201910:34 AM - edited 11-04-201910:36 AM
As a reminder, Cloudera Support will consolidate the Hortonworks and Cloudera portals and launch a new Support experience this weekend.
Details are below, but please be aware the portal will be unavailable from Friday, November 8 at 4:00 PM PT until Saturday, November 9, 12:00 PM PT.
If you need immediate assistance please call 1-650-425-9421 (US and International) or 1-866-809-4659 (US toll free) for urgent support.
On Friday November 8, at 4:00 PM PT, the Cloudera Support portalenters maintenance mode as we begin consolidation activities. You will not be able to submit new cases or access existing ones until the consolidation concludes, so please plan accordingly.
We expect to complete our consolidation and activate the new portal by Saturday, November 9, at 12:00 PM PT. From this point forward we will have a unified MyCloudera Support Portal with an improved support experience.
Below are actions you can take to prepare for the upgraded portal launch: