Support Announcements
Your home for information on the consolidated Support Portal, coming fall 2019
Announcements
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Upgraded Cloudera Support Portal Launches This Weekend (November 8-10)

Cloudera Employee

As a reminder, Cloudera Support will consolidate the Hortonworks and Cloudera portals and launch a new Support experience this weekend. 

 

Details are below, but please be aware the portal will be unavailable from Friday, November 8 at 4:00 PM PT until Saturday, November 9, 12:00 PM PT.  

 

If you need immediate assistance please call 1-650-425-9421 (US and International) or 1-866-809-4659 (US toll free) for urgent support. 

 

  • On Friday November 8, at 4:00 PM PT, the Cloudera Support portal enters maintenance mode as we begin consolidation activities. You will not be able to submit new cases or access existing ones until the consolidation concludes, so please plan accordingly.
  • We expect to complete our consolidation and activate the new portal by Saturday, November 9, at 12:00 PM PT. From this point forward we will have a unified MyCloudera Support Portal with an improved support experience.

 

Below are actions you can take to prepare for the upgraded portal launch: 

 

We’re working hard to ensure this transition is as smooth and swift as possible; please bear with us as we complete the consolidation. 

 

If you have any questions please contact customerrelations@cloudera.com.


As always, thank you for being a Cloudera Customer,
The Cloudera Support Systems Team

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