Atlas UI is not accessible - 503 Service unavailable

[#1]

HDP version-2.4.3.0 and ambari version- 2.4.1.0, non secure cluster.

Atlas UI is not accessible and throwing HTTP 503-Service Unavailable exception.

I could found following exceptions in /var/log/atlas/application.log.

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Caused by: com.thinkaurelius.titan.diskstorage.PermanentBackendException: Error during BerkeleyJE initialization: at com.thinkaurelius.titan.diskstorage.berkeleyje.BerkeleyJEStoreManager.initialize(BerkeleyJEStoreManager.java:108) at com.thinkaurelius.titan.diskstorage.berkeleyje.BerkeleyJEStoreManager.<init>(BerkeleyJEStoreManager.java:68) ... 94 more

Caused by: com.sleepycat.je.EnvironmentFailureException: (JE 5.0.73) Problem creating output files in: /var/lib/atlas/data/berkeley/je.info UNEXPECTED_EXCEPTION: Unexpected internal Exception, may have side effects. at com.sleepycat.je.EnvironmentFailureException.unexpectedException(EnvironmentFailureException.java:316) at com.sleepycat.je.dbi.EnvironmentImpl.initFileHandler(EnvironmentImpl.java:1389) at com.sleepycat.je.dbi.EnvironmentImpl.<init>(EnvironmentImpl.java:442) at com.sleepycat.je.dbi.EnvironmentImpl.<init>(EnvironmentImpl.java:382) at com.sleepycat.je.dbi.DbEnvPool.getEnvironment(DbEnvPool.java:178) at com.sleepycat.je.Environment.makeEnvironmentImpl(Environment.java:246) at com.sleepycat.je.Environment.<init>(Environment.java:227) at com.sleepycat.je.Environment.<init>(Environment.java:170) at com.thinkaurelius.titan.diskstorage.berkeleyje.BerkeleyJEStoreManager.initialize(BerkeleyJEStoreManager.java:104) ... 95

more Caused by: java.io.IOException: Couldn't get lock for /var/lib/atlas/data/berkeley/je.info at java.util.logging.FileHandler.openFiles(FileHandler.java:389) at java.util.logging.FileHandler.<init>(FileHandler.java:363) at com.sleepycat.je.util.FileHandler.<init>(FileHandler.java:85) at com.sleepycat.je.dbi.EnvironmentImpl.initFileHandler(EnvironmentImpl.java:1383) ... 102 more

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[#2]

@Vandana K R

The error is saying it can't get a file lock for /var/lib/atlas/data/berkeley/je.info. Can you check to see what the permissions of the file and directory are?

[#3]

@Vandana K R Can you share your atlas-application.properties ?

[#4]

@anaik Please find the content of /etc/atlas/conf/application.properties

atlas.audit.hbase.tablename=ATLAS_ENTITY_AUDIT_EVENTS

atlas.audit.zookeeper.session.timeout.ms=1000

atlas.authentication.keytab=/etc/security/keytabs/atlas.service.keytab

atlas.authentication.method=simple

atlas.authentication.principal=atlas

atlas.cluster.name=HDP24

atlas.enableTLS=false

atlas.graph.index.search.backend=elasticsearch

atlas.graph.index.search.directory=/var/lib/atlas/data/es

atlas.graph.index.search.elasticsearch.client-only=false

atlas.graph.index.search.elasticsearch.local-mode=true

atlas.graph.storage.backend=berkeleyje

atlas.graph.storage.directory=/var/lib/atlas/data/berkeley

atlas.lineage.hive.process.inputs.name=inputs

atlas.lineage.hive.process.outputs.name=outputs

atlas.lineage.hive.process.type.name=Process

atlas.lineage.hive.table.schema.query.hive_table=hive_table where name='%s'\, columns atlas.lineage.hive.table.schema.query.Table=Table where name='%s'\, columns

atlas.lineage.hive.table.type.name=DataSet

atlas.notification.embedded=false

atlas.rest.address=http://localhost:21000

atlas.server.address.id1=localhost:21000

atlas.server.bind.address=localhost

atlas.server.ha.enabled=false

atlas.server.http.port=21000

atlas.server.https.port=21443

atlas.server.ids=id1

[#5]

@Michael Young Yes you were correct. The folder was not having proper permissions.Now Atlas UI is up.But it is not proper.Please find the png file attached atlasui.png

I could see following logs in atlas application.log:

INFO -Couldn't find JAX-B element for class javax.ws.rs.core.Response (WadlGeneratorJAXBGrammarGenerator:508) INFO - Audit: UNKNOWN/<atlasip>.-<atlasip>performed request http://<atlasip>:21000/api/atlas/types/hive_process?doAs=ambari-qa (<atlasip>) at time 2017-01-12T09:34Z (AUDIT:100)

INFO - ~ Audit: UNKNOWN/<atlasip>-<atlasip> performed request http://<atlasip>:21000/api/atlas/admin/status (atlasip) at time 2017-01-12T09:34Z (AUDIT:100)