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HDPCD Certification issues: Protoctor Not able to launch the exam

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HDPCD Certification issues: Protoctor Not able to launch the exam

New Contributor

Hi ,

Not want to bring the below issue to forum but since I am getting no response from certification@hortonworks.com requesting a clue from community members.

I registered for HDPCD exam and Proctor was not able to launch the exam .

Confirmation Code: CE0-A14
Candidate Id: 4791167606

I followed all the instruction suggested by proctor(e.g. checking the proxy setting,disabling firewall ,trying alternate machine etc.).

After 2 hours of attempt the exam was not launched when contacted examslocal chat support the answer was to contact certification team and they will grant the credit, however from past 8 days I am not getting any response. I have already created a ticket #10245.

Has anyone faced similar issue

Is there any ETA for response?

22 REPLIES 22
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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi Ameya,

I also went through similar issue. My exam date was 10th Jan. Proctor could not launch the exam after 2 hours of troubleshooting. I have contacted Hortonworks, but no reply from them for last 1 week. Really disappointing.

Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi @Amey Latkar , the same Problem I have faced on Monday 15th Jan. Myself and Proctor tried for almost 3 hours trying out different options. The same thing has been suggested by Proctor to contact hortonworks. I sent an email to certification@hortonworks.com yesterday but no reply yet.

After seeing your post, this kind of issue seems to occur to people often.

@Hortonworks Support Team, Please also look into my requested ticket - 10381

Thanks

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi @William Gonzalez It would be great help if you could route this to appropriate support team for resolving the issue.

Thanks

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi @William Gonzalez,

I have faced similar issue and my request id is 10287. It would be of great help if I could get an update on this from HortonWorks. Thanks in advance!

- Prachi

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi @rich Could you please look into this?

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi Vamshi,

Did you get any response from HortonWorks people?

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

No prachi.No response yet. Not sure what to do.

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

New Contributor

i got the mail from hortonworks for ecredit on day 9 after placing the request...thanks a lot cerification team

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Re: HDPCD Certification issues: Protoctor Not able to launch the exam

Hi @Amey Latkar,

Please let me know if your rescheduled exam went well without any issues, when you take it.

Its already 10 days since I placed the request, but haven't received any response till date.

Thanks,

Prachi

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