Hawq 2.0.1 stucks forever at "Customize services" page in Ambari 2.2 while installation (HDP 2.4 stack)

[#1]

Hi,

I could see hawq installation is stuck forever at "Customize services" page in ambari 2.2 while installation. stack is hdp 2.4. Could any one please help on this issue.

hawq-error.jpg

[#2]

@mravipati

Do you see any error or warning in the ambari-server.log?

Also in the UI debugger tool do you see any error?

On the page where the UI is getting stuck open the debugger tool and notice the "Console" & "Network" tabs for anything unusual.. error or API calls. (Please share the output/screenshot)

Chrome Browser--> Menu --> More Tools --> Developers tool

.

[#3]

Hi Jay,

In ambari server logs, I didn't see any error or warning.

The log also stopped at "INFO [qtp-ambari-client-255] StackAdvisorRunner:71 - advisor script stderr:

I also checked in the corresponding stack recommendations folder in ambari server pid folder, There are no entries.

I observe this scenario only for HAWQ service, rest of the services are being installed or moving forward from that stuck page.

[#4]

What version of Ambari are you using? 2.2.0 or 2.2.2 ? Remember, 2.2.2 is the minimum required. Also, what install instructinos are you following? Did the issue start happening after something specific, or is this a fresh install?

[#5]

Hi Vineet,

It is ambari 2.2.2 version. It is a fresh install.

[#6]

Please ensure you're following the right instructions from here:

http://hdb.docs.pivotal.io/201/hdb/index.html

Software is here (use 2.0.1.2, which has important fixes on top of 2.0.1, although Ambari-related code is the same):

https://network.pivotal.io/products/pivotal-hdb#/releases/4479

Not sure why you're seeing this, I haven't seen anyone run into this issue before.