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I couldnt access documentations during HDPCD exam. I have also informed certification support, Will they take necessary action?

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I completed HDPCD exam on 2/2/2018,8.30pm IST, My Confirmation code is 017-06C, Candidate Id:3966919308. I faced environment issue during my exam that is I could not open any documentation except hive, I also informed exam proctor, Support team of Hortonworks tried but they could not resolve it. How can i inform this to evaluation team? Will they consider my request and take necessary action?