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On Demand Subscription lab time

On Demand Subscription lab time

I am considering subscribing to On Demand classes and have been trying to contact with just two questions with out much success.  I contacted using contact us form.  It has been several days since I am waiting for a reply :-(.  


Besides, not being able to communicate with training team concerns me as to What would I do, if need to contact them in the midst of my learning after signup?


1.  On Demand subscription (365 days) provides 100 hours of lab time (in some courses, some have different lab time).  What if needed more time (probably because I am a slow learner).  What options do I have for extended lab time?


2.  Are these courses provide sufficient level of knowledge to help me prepare for Cloudera certifications?



Would appreciate some help here.