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Searching Cloudera Support

Searching Cloudera Support

New Contributor

I work for HSBC.  Recently all Hortonworks support cases were subsumed into Cloudera.  I need to search the old Hortonworks cases for an old issue.  Can you please advise how I search our old cases.





Re: Searching Cloudera Support

Rising Star

@hsbc - The case number has changed for all the Hortonworks cases. So you need to check the same in the cases view of the portal.


Re: Searching Cloudera Support

Community Manager

@hsbc The article on Integrated Support Portal - Frequently Asked Questions should help you with any queries on the portal integration. To answer your question, Legacy Hortonworks case numbers will change, but the legacy number will be added to the Subject line. Please search in the subject lines to search for your old cases. 


Please let me know if you have any further queries.




Vidya Sargur, Community Manager

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