SmartSense bundle upload failed

[#1]

Last SmartSense bundle was not successful. Bundle key:a-00000000-c-00000000_h3cbigdata_0_2016-10-19_16-13-27, status: upload_failed.

[#2]

@zhao xiaojing: Can you please check gateway and hst server logs?

[#3]

@SBandaru: Attached is my hst-gateway.ini and the hst-server configuration files and logs,but my gateway failed to start，Could you help me check where configuration problems?

[#4 · Accepted solution]

This usually means that the bundle was captured but could not be uploaded to Hortonworks for analysis. For bundle to be successfully uploaded to Hortonworks, the HST server should have internet access. If it does not, then we recommend setting up a gateway https://docs.hortonworks.com/HDPDocuments/SS1/SmartSense-1.3.0/bk_installation/content/gateway_insta...

If either of these is already set up, then I would suggest looking at /var/log/hst/hst-server.log on HST Server host and if gateway is setup, /var/log/hst/hst-gateway.log on SmartSense Gateway host. The logs are very descriptive and should help you get more details on why the bundle could not be uploaded.

[#5]

@sheetal: Thank you for your answer，but my gateway failed to start，I upload the hst-gateway.ini and hst-server.ini configuration files and logs， Could you help me check where configuration problems?hst.zip

[#6]

@zhao xiaojing confirm the gateway properties set correctly and if you are using a proxy, in SmartSense 1.3 you can add proxy settings. If all else fails, open a case with support. Here's relevant page in our docs https://docs.hortonworks.com/HDPDocuments/SS1/SmartSense-1.3.0/bk_installation/content/portflow_smar...

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