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Updates following HDP 3.1.4 : Need to suscribe to Cloudera Support contract ?

Updates following HDP 3.1.4 : Need to suscribe to Cloudera Support contract ?

New Contributor

Hi there,

 

We currently have a HDP 2.6.1.0 cluster and we wanted to go to HDP 3.1.X in a new, from scratch install, with data migration in the end.

Last HDP release is the 3.1.5, so we decided to start the installation following official guide book this morning.

Then, we came to this part : https://docs.cloudera.com/HDPDocuments/Ambari-2.7.5.0/bk_ambari-installation/content/ch03s02s01.html

It says :

"Authentication credentials for new customers and partners are provided in an email sent from Cloudera to registered support contacts.
Existing users can file a non-technical case within the support portal (https://my.cloudera.com) to obtain credentials."

 

When we tried to create a case, we had a "Permission denied" message. We do not have a Cloudera Support contract.

 

When we compare 3.1.4 and 3.1.5 repos, there is a visible difference :

 

HDP - 3.1.5.0https://archive.cloudera.com/p/HDP/centos7/3.x/updates/3.1.5.0

 

HDP - 3.1.4.0http://public-repo-1.hortonworks.com/HDP/centos7/3.x/updates/3.1.4.0/HDP-3.1.4.0-315.xml

 

We know the "old" repo from the ancient install, but not the https://archive.cloudera.com, which seems newer. 

 

Our question is : Do we have to suscribe to Cloudera Support to get HDP updates following the 3.1.4  ?

We did not find the clear answer yet, thank you for your help.

 

OF Team

3 REPLIES 3
Highlighted

Re: Updates following HDP 3.1.4 : Need to suscribe to Cloudera Support contract ?

Expert Contributor

Hi @DataTechOF 

 

The answer to your question is 'yes'. You do need a subscription with Cloudera to download the binaries for HDP 3.1.5.

 

Cloudera has recently changed its licensing model. Moving forward you will a subscription with Cloudera to deploy and use our binaries. You can read more details here:

 

https://www.cloudera.com/products/faq.html

 

Regards,

Steve

Highlighted

Re: Updates following HDP 3.1.4 : Need to suscribe to Cloudera Support contract ?

New Contributor

Thank you @StevenOD for the answer.

Where can we get a detailled pricing and type of contract for our need ?

Is it all there ? https://fr.cloudera.com/products/pricing.html 

For now, we just need a contract that will allow us to follow the updates.

 

Regards,

 

OF Team

Highlighted

Re: Updates following HDP 3.1.4 : Need to suscribe to Cloudera Support contract ?

Expert Contributor

Hi @DataTechOF ,

 

I recommend that you contact sales at Cloudera to discuss your requirements and pricing:

 

https://www.cloudera.com/contact-sales.html

 

Regards,

Steve

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