Support Questions
Find answers, ask questions, and share your expertise
Announcements
Alert: Welcome to the Unified Cloudera Community. Former HCC members be sure to read and learn how to activate your account here.

Workload XM internal error keeps happening

Workload XM internal error keeps happening

New Contributor

Hi,

 

Workload XM keeps throwing an internal error message when I try to look at the analytics. This has only been happening this morning (Oct 26). Any help will be appreciated!

 

"An internal error has occurred. Retry your request, but if the problem persists, contact us with details by posting a message on the Cloudera Community forums."

5 REPLIES 5

Re: Workload XM internal error keeps happening

Rising Star
ashish5ahu, Thank you for posting the question. I am assuming you are using Workload XM with Altus, correct? If true, look at the right-bottom side of the job's page, where you are trying to see the Analytics tab, copy the CRN, and reply back with it. With the CRN, we can diagnose what's going on. Regards, Daisuke

Re: Workload XM internal error keeps happening

New Contributor
Hi Daisuke,

Yes. I am using Workload XM on Altus. Here is the job CRN:

crn:altus:dataeng:us-west-1:a0eac151-cd8a-41e8-a1c7-cbc353ce3b37:job:32540f4f-a615-4fc4-879d-290e8c7d53ab

-a

Re: Workload XM internal error keeps happening

New Contributor
Thanks.

In addition to that, using a given developer tool (bundled with a given browser), capture what you see in 'Console' and 'Network' tabs, then attach the screenshots here please. If it's failing at 'getUser' call, it should be a known issue and the fix is supposed to be deployed on Nov. 1st (bay area timezone).

Daisuke

Re: Workload XM internal error keeps happening

New Contributor

Here are the console and network screenshots. Looks like the the getOperationExecutionDetails is throwing an exception.

 

Console.pngNetwork.png

Re: Workload XM internal error keeps happening

Rising Star
Thank you for uploading the files! Okay, let us investigate to identify what is going on.

Daisuke