15+ years of relevant experience with leading IT organizations & Global CSPs in Solution Design, Consulting, Pre Sales and Delivery topped up with technical, analytical and financial proficiency, will align with the requirements of your organization’s goals & Objectives. Currently working with Tech Mahindra Limited, India as Principal Solution Architect – DSS & BSS. In this Role, I drive the Technology Strategy for TechM in the DSS (Business Analytics) & BSS areas, creates Industry wide presence of TechM thought leadership and aligns TechM Solutions delivery to the Strategy through continuous engagement with internal stakeholders, external industry bodies and TechM’ s current and prospective Customers. Recent offering being developed is “Network Analytics” based on TechM idecisions framework which involves Designing the Framework, defining & designing Key metrics & KPIs by linking Strategy Objectives to Business Decisions and Operational needs, Data modeling, creating POCs and sales pitch for the solution and Customer advocacy.. Solution covers Network analytics from different perspectives like CxO views/Dashboards, Network lifecycle stages, Regulatory reporting and Strategy to Realization consulting. Prior to this role I worked at Bharti Airtel Limited, India as Global Head - Internal Applications for India, South Asia & Africa where role was to handle Global IT Operations while delivering seamless customer experience, quality, cost optimization and responsiveness and ensuring highest level of service delivery across various business units/ Across geographies. Responsibilities included managing the Entire Business Analytics platform of 630 TB, processing 9 Bn CDRs per day, numerous Data marts & reporting systems catering to multiple departments and functions e.g. Marketing, Customer service, Sales, Finance, Pricing, Regulatory, operations Excellence etc.. Other CSPs worked for are: Vodafone Group, Telstra, Dialog, Zain Group, Maxis Group (Aircel), Telenor Group (Uninor), BSNL, MTNL, Bhutan Telecom.
... View more