Skip to main content
ih7
ih7
Bronze III
July 19, 2017
Question

Multiple Recipients For Emails When Support Cases Are Updated

Hi.

 

I need to specify multiple recipients for the emails we receive when the support cases related to our account are updated e.g. from Proactive Support.

 

Can I manage our account myself online?

 

Thanks,
Ian.

 

 

    3 replies

    cjervis
    Community Manager
    cjervis
    Community Manager
    July 19, 2017

    Great question Ian. I have forwarded the question to your companies account manager here at Cloudera. Feel free to message me if you do not hear back within a day or two. 

     

    Thanks,

    Translate
    Keep the questions coming
      carlosdb
      carlosdb
      Silver ⭐️
      February 12, 2026

      I've changed team in my company, but I'm steel responsible for dealing with Cloudera subjects, not my old team. Now, when I open a new case, my previous team receives an undesirable message from Cloudera. Is it possible to change this address to the one from my new team?

      Translate
      cjervis
      Community Manager
      cjervis
      Community Manager
      February 12, 2026

      Welcome to the community @carlosdb. 

      I believe the quickest route now is to create a non-technical support case via the support portal to request the changes you need. If you run into issue, send me a private message and I'll be happy to see what I can do to assist.

      Translate
      Keep the questions coming
        Terms & ConditionsAccessibility statement