Community FAQ

Getting started

Why should I register?

• Browsing, searching and reading are open to everyone.
• Registering lets you post and reply, get emails about replies and subscriptions, send private messages and personalize your profile.

How do I register?

• Click Login / Register in the top bar.
• In the SSO window, click the Sign up link.
• Enter your details in the Account Registration dialog and click Submit.
• Upon your first login, you will be prompted to set up a username for future access. [Insert Image here]
• Customers and partners: Use the credentials linked to your paid subscription account to access exclusive sections and get the full community experience.

How do I sign in?

• If you have already registered with the community, click Login / Register in the top bar.
• Enter your details.

What if I forget my password?

• Use the Need Help Signing in? > Forgot Password link on the sign-in page to reset it.

Can I change my username?

• Once you provide a username during registration, you will need to reach out to the Community team to change it.

Do I need a business account to see everything?

• Yes, we have exclusive access to our Customers and Partners sections. Customers and Partners who log in with a business account can see exclusive resources.

Your profile and settings

How do I find my profile?

Click your picture in the top right corner, then select My profile.

What is on my profile?

Your profile shows:

• Your name and title
• Your numbers: Topics, Replies, Solved, Points, Followers, and Following
• Your badges
• Tabs for Activity, Followers, and Following

How do I change my picture?

• Go to Settings › My profile, click Edit and upload an image.
• Use at least 90 x 90 px and up to 5 MB.
• Click Remove avatar to delete it, and remember to Save changes.

Tip: Always click Save changes at the bottom of the tab.

How do I add a signature?

• Go to Settings › My profile › Forum signature.
• A short sign-off, like your name and role, works well (HTML is not supported).
• It also shows in the About section of your profile.

What is the Job Title field?

• A place for your job title in Settings › My profile.
• It is marked Private.

How do I hide my badges, reputation or title?

• Go to Settings › General and choose No under Display your badges, Display your reputation or Display your user title.
• Then Save changes.

Who can send me private messages?

Go to Settings › General › Receive private messages from and choose Everyone or People you follow.

How do I get fewer emails?

Go to Settings › Notifications and switch off what you do not need:

• Replies: Choose the first new reply since your last visit, or every reply.
• Subscriptions
• Best answer
• Mentions
• Private message
• Campaigns

What does "Add topic to subscriptions which you reply to" do?

• When set to Yes, topics you reply to are added to your subscriptions, so you hear about new replies.
• It is in Settings › General.

What does "Display numbers of new community activities" do?

• It is a Yes/No setting in Settings › General.
• Setting this to Yes adds a count of how many new comments there are on a topic since you last viewed it.

Can I get a copy of my data?

• Yes.
• Go to Settings › General › Download my data to export your profile, activity, and preferences.

What do Followers and Following mean?

• Followers are members who follow you.
• Following are the members you follow.
• To follow another member, click the “Follow member” button on their profile page.

Finding things

How do I search?

• On the home page, use the search bar.
• On other pages, click the search icon (magnifier) next to the bell icon.
• Type a word, a product or an error message.

How do I narrow my results?

Use the filters on the search page:

• Topic Type: Article, Conversation or Question
• Community Category: Open a category to see its subcategories.
• Tag: Pick a product or technology.

How do I browse by topic?

Open the Explore menu:

• Q&A Forum
• Community Articles
• Blogs: Engineering Blog and Developer Blog
• Announcements: Customer Announcements, Community News and What's New @ Cloudera
• Resources: Getting Started, Community Feedback, Documentation and Training

How do I find questions that need an answer?

Use Community › Unanswered questions, or the Unsolved tab under Latest Questions on the home page.

How do I see what is new?

Use Community › Recently active topics or Community › Active since last visit.

What are tags?

• Keywords that describe a topic, like Apache Hive.
• Use the Tag filter on the search page to find topics about your technology.

What are article labels?

A label shown with an article title, such as Blog, News, F.A.Q., Tutorial or Interview.

Posting and answering

What types of topics are there?

Article, Conversation and Question.

How do I ask a question?

• Click Create topic in the top bar.

How do I reply to a topic?

• Open the topic and write your answer in the reply area.

What is a solution or best answer?

• A reply that solved the question.
• If you subscribed to a topic, you get a notification when an answer is marked as best answer.
• Solved questions will feature a green checkmark in content feeds, a “Solved” indicator on the topic and the solution will show in green just below the question as well as in the full comments for context.

How do I mark an answer as the solution?

• Click on the “Best answer” option on the reply that solved your question.

How do I like a post?

• Use the thumbs-up on a post.
• Likes you give and receive count toward your rank.

How do I mention someone?

• Type @ followed by their username in a topic or reply.
• They get a notification if Mentions is switched on.

Can I edit or delete my posts?

• Use the three-dot menu on your post and select the edit option. Note that there is a time limit on editing posts; after it expires, you will need to contact the Community team for assistance.

How do I report inappropriate content?

• Use the three-dot menu on the offending post and select the appropriate option.

How do I follow a topic, category or group?

• Subscriptions let you hear about new activity.
• See yours under Your picture › Subscriptions and manage the emails in Settings › Notifications.

How do I send and read private messages?

• Open Your picture › Private messages to read them.

Badges and ranks

What are badges?

Awards for what you do:

• Creator: For starting topics
• Contributor: For replying
• Solutionist: For accepted solutions
• Nexus and Cornerstone: For all-rounders

What are ranks?

• Your overall standing: Bronze, Silver, Gold, Platinum, Titanium and Diamond.
• Replies, topics, answers, likes and logins can all count.

Where is the Leaderboard?

• On the home page.
• Click Show full leaderboard to see the full list.

About the community

What are Groups?

• A way to connect with members who share an interest.
• Find them under Groups in the top bar.

Where do I find documentation, training or support?

Open Explore › Resources (Getting Started, Community Feedback, Documentation, Training), or use Need more help? on the home page.

How do I give feedback or contact the team?

Use Explore › Resources › Community Feedback, or email community-team@cloudera.com.

Where are the Terms and Privacy Policy?

Read the Cloudera Terms & Conditions and Privacy Policy