Cloudera after setting up custom kerberos for hive: Unable to read HiveServer2 configs from ZooKeeper (state=,code=0)

After setting custom kerberos princ for hive: Unable to read HiveServer2 configs from ZooKeeper (state=,code=0). But if i use default kerb principal i am able to logon to hive.

followed this doc
https://docs.cloudera.com/cdp-private-cloud-base/7.1.9/security-kerberos-authentication/topics/hive-custom-kerberos-principal.html

SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
SLF4J: Actual binding is of type [org.apache.logging.slf4j.Log4jLoggerFactory]
Connecting to jdbc:hive2://im19-vm4.eng.cohesity.com:2181,im19-vm5.eng.cohesity.com:2181,im19-vm6.eng.cohesity.com:2181/default;password=root;principal=khive/_HOST@im19-vm4.realm;serviceDiscoveryMode=zooKeeper;ssl=true;sslTrustStore=/var/lib/cloudera-scm-agent/agent-cert/cm-auto-global_truststore.jks;trustStorePassword=9xSdfOCgyzHPGv24yUYU9QOob4sKxiey5GsTnZgK7oB;trustStoreType=jks;user=root;zooKeeperNamespace=hiveserver2
Error: org.apache.hive.jdbc.ZooKeeperHiveClientException: Unable to read HiveServer2 configs from ZooKeeper (state=,code=0)
Beeline version 3.1.3000.7.1.9.0-387 by Apache Hive
beeline>

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zookeeper checks
[zk: localhost:2181(CONNECTED) 2] ls /
[confstore, hbase, hiveserver2, rmstore, zookeeper]
[zk: localhost:2181(CONNECTED) 3] ls /hiveserver2
[]