Cloudera support Account activation

Question

Hi, I am Cloudera admin for a client in Riyadh Saudi Arabia. They purchased the the highest level of support  and have not been able to access the support portal all this time, I created for them a myCloudera account for them in order to be able to raise support tickets but for some reason I cannot access the Support Portal as it shows me that my access is restricted. Has anyone faced this before and how did you resolve it?

Kartik_Agarwal · Answer

I would recommend reaching out to the Cloudera accounts team for assistance. They will be able to investigate the issue and provide a resolution to help you access the support portal. They have the necessary expertise to handle account-related issues and ensure that you can utilize the support services you purchased.

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