Skip to main content
SunilM
SunilM
Bronze III
December 21, 2018
Question

Change company information in support profile

Hello Team,

 

I have a situation here.


When I created my support profile using my company email address, it gave me an option to select a company as my company (i.e. xxxxx) have multiple support accounts. I selected the correct and relevant company i.e. (xxxx Group) for me and since then it was all working fine.

 

This morning when I logged in to the support portal, it automatically updated my company information to (xxx India) and now it does not allows me to go back to my original company selection.

 

Having company as (xxxx India) is irrelevant to my profile and due to this I have lost tracking and visibility to all the support cases raised with Cloudera under company (xxxxx Group).

 

Please help me to get my company information on my profile reverted to my original selection.

 

P.S.: All the other team members of my team still has their company selected as (xxxx Group).

 

Thanks

Sunil M.

    7 replies

    cjervis
    Community Manager
    cjervis
    Community Manager
    December 21, 2018

    Hi @SunilM,

     

    I'll reach out via private message.

    Translate
    Keep the questions coming
    kavitha_p
    kavitha_p
    Silver ⭐️⭐️
    September 13, 2019

    Hi, i also want to change my company name in support profile. but there is no option to change it. So how do i change my copany name in cloudera profile.

    Translate
    denloe
    Community Manager
    denloe
    Community Manager
    September 13, 2019

    Hello @kavitha_p 

     

    We use SSO so all authentication for customers, partners, employees, and community users is handled through your MyCloudera account.  When you first sign up for the Community, you create a MyCloudera account, then when you choose your community username the Cloudera Community account is created.

     

    Only a small part of your MyCloudera profile is copied to your community account and this information is kept private.   Only your username and registration date are visible to other users unless you add more information to your Community profile.

     

     

    To access your MyCloudera profile, you use the "person" icon in the upper right corner:

    Screenshot_20190913_094955.png

     

    From there you should be able to edit your Job info, including your Company:

    Screenshot_20190913_095601.png

     

     

    You can edit your community information by going to the community home page and clicking on your user icon in the right column and select "My Settings"

    Screenshot_20190912_145718.png

     

    From your community settings you can customize some of your personal information you wish to share on the community such as your About (biography), Location, Personal Website.

     

    Please let us know if you are still unable to change your Company from your MyCloudera Profile. 

    Translate
    David Wilder, Community Manager Was your question answered? Make sure to mark the answer as the accepted solution. If you find a reply useful, say thanks by clicking on the thumbs up button. Learn more about the Cloudera Community: Terms of Service (http://www.cloudera.com/content/cloudera/en/terms-of-service.html) Community Guidelines (https://community.cloudera.com/t5/custom/page/page-id/Community_Guidelines) How to use the forum (https://community.cloudera.com/t5/help/faqpage)
    Terms & ConditionsAccessibility statement