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SunilM
Bronze III
December 21, 2018
Question

Change company information in support profile

Hello Team,

 

I have a situation here.


When I created my support profile using my company email address, it gave me an option to select a company as my company (i.e. xxxxx) have multiple support accounts. I selected the correct and relevant company i.e. (xxxx Group) for me and since then it was all working fine.

 

This morning when I logged in to the support portal, it automatically updated my company information to (xxx India) and now it does not allows me to go back to my original company selection.

 

Having company as (xxxx India) is irrelevant to my profile and due to this I have lost tracking and visibility to all the support cases raised with Cloudera under company (xxxxx Group).

 

Please help me to get my company information on my profile reverted to my original selection.

 

P.S.: All the other team members of my team still has their company selected as (xxxx Group).

 

Thanks

Sunil M.

    7 replies

    cjervis
    Community Manager
    Community Manager
    December 21, 2018

    Hi @SunilM,

     

    I'll reach out via private message.

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    kavitha_p
    Silver ⭐️⭐️
    September 13, 2019

    Hi, i also want to change my company name in support profile. but there is no option to change it. So how do i change my copany name in cloudera profile.

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    cjervis
    Community Manager
    Community Manager
    September 16, 2019
    Thank you for the update. I've reached out via private message for more information.
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